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Date: Thu, 23 Mar 2023 10:45:46 -0500
MIME-Version: 1.0
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To: enrique.murillo@ingeteam.com
From: "Laurent CASSE" <rrwedhorftu@afghandevelopers.net>
Subject: RE: [200159] RE: Problems on Drive model PVBE 0085

----------------tX0HGaBDthGg6I6X2GH0Gh2G
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

</head><body><div>=0AThe last contract is signed. All required details y=
ou will find in doc attached. If you will have any questions, don&rsquo;t h=
esitate to contact me. Act is also included. =0A</div><hr tabindex=
=3D"-1" style=3D"display:inline-block; width:98%">
<div>
Bonjour

Could you do a technical analysis offer on this subject.</p=
>
For information we&nbsp; buyed several cartes last year which are =
now out of order.
We count on you support to help us on this technical investigation=

Best Regards

Laurent CASSE

Charg=C3=A9 de Contrats OM 
Responsable Ets REUNION
Contracts Manager 
Zones Ocean Indien Europe Afrique
SAV - After Sale Dpt&nbsp;

Vergnet SA

12, rue des Ch=C3=A2taigniers 45140 Ormes =E2=80=93 France&nbsp; &=
nbsp;|

Portable:&nbsp; 00 33 611523312
Tel :+33 238 52 35 85 - Fax : +33&nbsp;238 52 35 83 -
&nbsp;vsa-lca

<div>
<div>
De&nbsp;: Enrique Murillo Orradre (Ingeteam Power Technology - En=
ergy)=20
 
Envoy=C3=A9&nbsp;: mercredi 2 septembre 2020 09:53 
=C3=80&nbsp;: Lucas LEGRAND 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS ; Alberto Barcia Gonzalez (Ingeteam Power Technology - Energy) ; winds=
upport
 energy 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Dear Mr. Legrand,

In order our technical staff can analyse it we need to quote you t=
he technical resources and study.
Let me know if you are interested in.

Regards
<table>
<tbody>
<tr>
<td></td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
Enrique Murillo Orradre
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
Project manager
Wind Energy Converters &amp; Controls =E2=80=93 Energy &amp; Grid =
Division

</td>
<td>
Ingeteam Power Technology S.A.
</td>
</tr>
<tr>
<td>

</td>
<td>
Energy
</td>
</tr>
<tr>
<td>
Avda. Ciudad de la Innovaci=C3=B3n, 13
</td>
<td>
Tel. &nbsp;+34&nbsp;948 288 000
</td>
</tr>
<tr>
<td>
E-31621 Sarriguren, Navarra. Spain
</td>
<td>
Fax &nbsp;+34&nbsp;948 288 001
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td>
Advertencia: Este mensaje y sus anexos se dirigen exclusivamente a=
 su destinatario, y contienen informaci=C3=B3n privada y estrictamente
 confidencial. Si usted no es el destinatario y lo ha recibido por error, l=
e rogamos se lo comunique inmediatamente al emisor por este medio, y proced=
a a destruirlo y borrarlo de su sistema inform=C3=A1tico, incluidas posible=
s copias. Cualquier uso, lectura, impresi=C3=B3n,
 retenci=C3=B3n, alteraci=C3=B3n, difusi=C3=B3n, archivo, reproducci=C3=B3n=
 o distribuci=C3=B3n a terceros, tanto del presente mensaje como de sus ane=
xos, queda estrictamente prohibido y es ilegal.
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Warning: This message and its attached files are intended for the =
exclusive attention of the addressee(s) to whom it is addressed.
 Any information contained herein is proprietary and strictly confidential,=
 and is intended only for the use of the addressee. If you are not the inte=
nded recipient and have received this message in error, please immediately =
notify the sender by return e-mail
 and destroy and delete this message from your computer system, including a=
ny existing copies. Unauthorized use, reading, printing, retention, alterat=
ion, disclosure, filing, copying, or distribution of this message and/or an=
y attached files to third parties,
 is strictly prohibited by law.
</td>
</tr>
<tr>
<td></td>
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<td>
POR FAVOR, PIENSE EN EL MEDIO AMBIENTE ANTES DE IMPRIMIR ESTE MENS=
AJE.
PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL</sp=
an>
</td>
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</td>
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</tbody>
</table>

<div>
<div>
De: windsupport energy
 
Enviado el: mi=C3=A9rcoles, 02 de septiembre de 2020 9:46 
Para: 'Lucas LEGRAND' 
CC: 'Eric ANDRIEU' ; 'Gilles PIEDOUX' ; 'Laurent CASSE' ; 'Miguel
 MARTINS' ; Enrique Murillo Orradre (Ingeteam Power Technology - Energy) <b=
r>
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Dear all;

We carbon copy our commercial department in order to give you furt=
her support.

These jobs must be quoted.

Best regards.
<table>
<tbody>
<tr>
<td>
Windsupport team
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
=C3=81rea E=C3=B3lica / Wind Energy
</td>
<td>
Ingeteam Power Technology S.A.
</td>
</tr>
<tr>
<td></td>
<td>
Energy
</td>
</tr>
<tr>
<td>
Avda. Ciudad de la Innovaci=C3=B3n, 13
</td>
<td>
&nbsp; Tel. +34 948 288 000
</td>
</tr>
<tr>
<td>
E-31621 Sarriguren, Navarra. Spain
</td>
<td>
&nbsp; Fax +34 948 288 001
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td>

</td>
</tr>
<tr>
<td>
Advertencia: Este mensaje y sus anexos se dirigen exclusivamente a=
 su destinatario, y contienen informaci=C3=B3n privada y estrictamente conf=
idencial.
 Si usted no es el destinatario y lo ha recibido por error, le rogamos se l=
o comunique inmediatamente al emisor por este medio, y proceda a destruirlo=
 y borrarlo de su sistema inform=C3=A1tico, incluidas posibles copias. Cual=
quier uso, lectura, impresi=C3=B3n, retenci=C3=B3n,
 alteraci=C3=B3n, difusi=C3=B3n, archivo, reproducci=C3=B3n o distribuci=C3=
=B3n a terceros, tanto del presente mensaje como de sus anexos, queda estri=
ctamente prohibido y es ilegal.
</td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td>
Warning: This message and its attached files are intended for the =
exclusive attention of the addressee(s) to whom it is addressed.
 Any information contained herein is proprietary and strictly confidential,=
 and is intended only for the use of the addressee. If you are not the inte=
nded recipient and have received this message in error, please immediately =
notify the sender by return e-mail
 and destroy and delete this message from your computer system, including a=
ny existing copies. Unauthorized use, reading, printing, retention, alterat=
ion, disclosure, filing, copying, or distribution of this message and/or an=
y attached files to third parties,
 is strictly prohibited by law. 
</td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td>
POR FAVOR, PIENSE EN EL MEDIO AMBIENTE ANTES DE IMPRIMIR ESTE MENS=
AJE. PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL
</td>
</tr>
</tbody>
</table>

<div>
<div>
De: Lucas LEGRAND=20
 
Enviado el: lunes, 31 de agosto de 2020 10:28 
Para: windsupport energy 
CC: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MARTINS
 
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

##This email comes from an external source.##

Hello Ingeteam,

Have you get answers about CCU record&nbsp;?

Thanks,

Best regards.

<div>

<![if !vml]>Lucas
 LEGRAND
Technicien Expert &nbsp;| Expert Technician

&nbsp;

Vergnet SA - 12, rue des Ch=C3=A2taigniers 45140 Ormes =E2=80=93 F=
rance&nbsp; &nbsp;|


Tel :+33 2 38 52 35 87
- Mob : +33 6 03 56 13 60&nbsp;

</div>

<div>
<div>
De&nbsp;: Lucas LEGRAND 
Envoy=C3=A9&nbsp;: lundi 24 ao=C3=BBt 2020 15:56 
=C3=80&nbsp;: windsupport energy 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Hi,

As agreed, I am sending you the CCU record.

Thanks,

Best regards
<div>

<div>
<div>
De&nbsp;: windsupport energy=20
 
Envoy=C3=A9&nbsp;: vendredi 21 ao=C3=BBt 2020 14:42 
=C3=80&nbsp;: Lucas LEGRAND 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Hi;

Now we are able to connect but we can=C2=B4t get control of the co=
mputer (do not really know why, maybe versions problem), will try back on M=
onday.

We will write you back and yes, we can use Teams as well.</=
p>

Thanks &amp; best regards.
<table>
<tbody>
<tr>
<td>
C
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
=C3=81rea E=C3=B3lica / Wind Energy
</td>
<td>
Ingeteam Power Technology S.A.
</td>
</tr>
<tr>
<td></td>
<td>
Energy
</td>
</tr>
<tr>
<td>
Avda. Ciudad de la Innovaci=C3=B3n, 13
</td>
<td>
&nbsp; Tel. +34 948 288 000
</td>
</tr>
<tr>
<td>
E-31621 Sarriguren, Navarra. Spain
</td>
<td>
&nbsp; Fax +34 948 288 001
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td>

<div>
<div>
De: Lucas LEGRAND=20
 
Enviado el: viernes, 21 de agosto de 2020 14:32 
Para: windsupport energy 
CC: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MARTINS
 
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

##This email comes from an external source.##

You can try with ID 1 006 878&nbsp;065 and the same password 20082=
020

Thanks

<div>

<div>
<div>
De&nbsp;: windsupport energy=20
 
Envoy=C3=A9&nbsp;: vendredi 21 ao=C3=BBt 2020 14:18 
=C3=80&nbsp;: Lucas LEGRAND 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Ok, we will download and analyze it by next week.

Thanks &amp; best regards.
<table>
<tbody>
<tr>
<td>
Windsupport team
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
=C3=81rea E=C3=B3lica / Wind Energy
</td>
<td>
Ingeteam Power Technology S.A.
</td>
</tr>
<tr>
<td></td>
<td>
Energy
</td>
</tr>
<tr>
<td>
Avda. Ciudad de la Innovaci=C3=B3n, 13
</td>
<td>
&nbsp; Tel. +34 948 288 000
</td>
</tr>
<tr>
<td>
E-31621 Sarriguren, Navarra. Spain
</td>
<td>
&nbsp; Fax +34 948 288 001
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td>

<div>
<div>
De: Lucas LEGRAND=20
 
Enviado el: viernes, 21 de agosto de 2020 14:16 
Para: windsupport energy 
CC: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MARTINS
 
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

##This email comes from an external source.##

Hello,

It is possible any time,

The SCADA PC is always online and accessible.

Thanks

<div>

<div>
<div>
De&nbsp;: windsupport energy=20
 
Envoy=C3=A9&nbsp;: vendredi 21 ao=C3=BBt 2020 12:57 
=C3=80&nbsp;: Lucas LEGRAND 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Hello Lucas;

Is it possible to download now?

If not, could be possible to connect on Monday morning?

At 12 am?

<div>
<div>
De: Lucas LEGRAND=20
 
Enviado el: jueves, 20 de agosto de 2020 16:29 
Para: windsupport energy 
CC: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MARTINS
 
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

##This email comes from an external source.##

Hello Ingeteam,

I give you the access by teamviewer&nbsp;:

ID&nbsp;: 842&nbsp;848&nbsp;089
Password&nbsp;: 20082020

Then, open internet explorer and
enter in the search bar: .

Let me know if you have any difficulties.

I remain available for any further information.

Best regards,

<div>
<div>
De&nbsp;: windsupport energy=20
 
Envoy=C3=A9&nbsp;: mercredi 19 ao=C3=BBt 2020 12:08 
=C3=80&nbsp;: Lucas LEGRAND 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Dear all;

In the historic alarm log it seems that the root cause was an over=
current.

Anyhow please let us access to the CCU in order to download the CC=
U record and check better what has happened.

<div>
<div>
De: Lucas LEGRAND &lt;&gt;
 
Enviado el: lunes, 17 de agosto de 2020 10:50 
Para: windsupport energy &lt;&gt; 
CC: Eric ANDRIEU &lt;&gt;; Gilles PIEDOUX &lt;<s=
pan>&gt;;
 Laurent CASSE &lt;&gt;; Miguel MARTINS &lt;&gt;<=
br>
Asunto: RE: [200159] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

##This email comes from an external source.##

Hello Ingeteam,

Did you have the time to analyze our problem ?

We can to give us the VPN access to look the CCU record, if you wa=
nt.

Also, find attached the picture of inverter boards.

I remain available for any further information.

Best regards,

<div>
<![if !vml]>Lucas
 LEGRAND
Technicien Expert &nbsp;| Expert Technician

&nbsp;

Vergnet SA - 12, rue des Ch=C3=A2taigniers 45140 Ormes =E2=80=93 F=
rance&nbsp; &nbsp;|


Tel :+33 2 38 52 35 87
- Mob : +33 6 03 56 13 60&nbsp;

</div>

<div>
<div>
De&nbsp;: Lucas LEGRAND 
Envoy=C3=A9&nbsp;: mardi 11 ao=C3=BBt 2020 15:38 
=C3=80&nbsp;: windsupport energy 
Cc&nbsp;: Eric ANDRIEU ; Gilles PIEDOUX ; Laurent CASSE ; Miguel MAR=
TINS
 
Objet&nbsp;: RE: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Hello Ingeteam,

Thank you for your answer.

Please find attached the list of events requested (xml &amp; csv).=

About the CCU record I can=E2=80=99t see this file because we don=
=E2=80=99t have the access:

Should it be possible with another session than operator?</=
p>

Thank you in advance for your help.

Best regards,

<div>
<div>
De&nbsp;: windsupport energy=20
 
Envoy=C3=A9&nbsp;: vendredi 7 ao=C3=BBt 2020 12:37 
=C3=80&nbsp;: Miguel MARTINS 
Cc&nbsp;: Eric ANDRIEU ; Lucas LEGRAND ; Gilles PIEDOUX ; Laurent
 CASSE 
Objet&nbsp;: [200159] RE: Problems on Drive model PVBE 0085
</div>
</div>

Dear all;

We acknowledge the receipt of this notification.
Incident number -&gt; [200159]

In order to properly analyze this issue, please share the CCU reco=
rd at the moment of the event and send it to this email chain.

Also, the historic alarm log shared only shows the events until 20=
20-05-10T23:13:47

In the historic alarm log shared in .pdf it seems that an over cur=
rent in the MSC side triggered the failure, but in order to confirm this, w=
e need the CCU record (DEFAULT).

Please also download the historic alarm log (last 1000 alarms) and=
 send it to this email chain.

Thanks &amp; Best regards.
<table>
<tbody>
<tr>
<td>
Windsupport team
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
=C3=81rea E=C3=B3lica / Wind Energy
</td>
<td>
Ingeteam Power Technology S.A.
</td>
</tr>
<tr>
<td></td>
<td>
Energy
</td>
</tr>
<tr>
<td>
Avda. Ciudad de la Innovaci=C3=B3n, 13
</td>
<td>
&nbsp; Tel. +34 948 288 000
</td>
</tr>
<tr>
<td>
E-31621 Sarriguren, Navarra. Spain
</td>
<td>
&nbsp; Fax +34 948 288 001
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td>

<div>
<div>
De: Miguel MARTINS &lt;&gt;
 
Enviado el: jueves, 06 de agosto de 2020 16:35 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt;; Lucas LEGRAND &lt;</s=
pan><a></a>&gt;;
 Gilles PIEDOUX &lt;<a></a>&gt;; Laurent CASSE &lt;<a><=
/a>&gt; 
Asunto: TR: Problems on Drive model PVBE 0085
</div>
</div>

##This email comes from an external source.##

Sir,

We meet same problems that the last time (see our previous e=
mail exchanges) with the drive that we fixed in May 2019.
The boards =C2=AB&nbsp;INV S&nbsp;=C2=BB are completly burned and =
=C2=AB&nbsp;REC S&nbsp;=C2=BB overheated. (see electrical drawing in attach=
ment)

I connected on the Drive and saw following&nbsp; errors messages.<=
/span>
You will also&nbsp;find the history of errors in attachment. =C2=
=AB&nbsp;errors files&nbsp;=C2=BB&nbsp; There are only screenshots because =
I cannot get files.

What could be the root cause of our problem?</=
p>

We didn=E2=80=99t have lightning.
We tested electric winding of generator, &nbsp;the values ar=
e consistent.
The step up transformer 1250 KVA =E2=80=93 690VAC / 20 kV &n=
bsp;is also functional.

Thank you in advance for your help.

Best Regards

<div>
<div>
De&nbsp;: Guillermo Donezar Lumbreras (Ingeteam Power Technology =
- Energy) &lt;<a></a>&gt;
 
Envoy=C3=A9&nbsp;: lundi 13 mai 2019 11:35 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085
</div>
</div>

Reference has been changed because reference you requested is now =
obsolete.
But new version is fully interchangable with old version boards.</=
span>
Best Regards

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: lunes, 13 de mayo de 2019 11:04 
Para: Guillermo Donezar Lumbreras (Ingeteam Power Technology - Energ=
y) &lt;<a></a>&gt; 
Asunto: RE: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Hi Guillermo,

We receved our order form signed, but I saw tha t you changed the =
reference of =C2=AB&nbsp;conjunto econopack).

What is the difference beetwen this cards&nbsp;?

Best regards.

<div>
<div>
De&nbsp;: Guillermo Donezar Lumbreras (Ingetea=
m Power Technology - Energy) &lt;<a></a>&gt;
 
Envoy=C3=A9&nbsp;: lundi 15 avril 2019 10:50 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt;; windsuppo=
rt energy &lt;<a></a>&gt; 
Cc&nbsp;: Eric ANDRIEU &lt;<a></a>&gt;; Lucas LEGRAND &=
lt;<a></a>&gt;;
 Laurent CASSE &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085</spa=
n>
</div>
</div>

Good morning,
After the technical analysis be completed and materials necessary =
to be replaced identified , I will &nbsp;release spare parts quotation acco=
dingdly.
Best Regards

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: lunes, 15 de abril de 2019 9:40 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt;; Lucas LEGRAND &lt;</s=
pan><a></a>&gt;;
 Laurent CASSE &lt;<a></a>&gt;; Guillermo Donezar Lumbreras (I=
ngeteam Power Technology - Energy) &lt;<a></a>&gt; 
Asunto: RE: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Hello 
I=C3=B1aki

In your experience, what could be the root cause of our prob=
lem?

Do you think that cards
AK9764-B can be also damaged?

Best regards,

<div>
<div>
De&nbsp;: windsupport energy &lt;<a></a=
>&gt;
 
Envoy=C3=A9&nbsp;: vendredi 12 avril 2019 12:05 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt; 
Cc&nbsp;: Eric ANDRIEU &lt;<a></a>&gt;; Lucas LEGRAND &=
lt;<a></a>&gt;;
 Laurent CASSE &lt;<a></a>&gt;; Guillermo Donezar Lumbreras (I=
ngeteam Power Technology - Energy) &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085</spa=
n>
</div>
</div>

Hello Miguel,

After the troubleshooting actions that you carried is seems that t=
he problem is on the board AS3181-AAA itself.

If I have understood correctly you swapped the boards between phas=
es T and S.

Regarding the purchased of spare parts you can please address Guil=
lermo Donezar (in CC) and he will follow it up with you in the commercial d=
epartment.

Shall you require further assistance from us, don=E2=80=99t hesita=
te to contact us.

Best regards,
I=C3=B1aki

<div>
<table>
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Windsupport team
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=C3=81rea E=C3=B3lica / Wind Energy
</td>
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Ingeteam Power Technology S.A.
</td>
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<td>
Energy
</td>
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&nbsp; Tel. +34 948 288 000
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</td>
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&nbsp; Fax +34 948 288 001
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</div>

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: viernes, 12 de abril de 2019 11:39 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt;; Lucas LEGRAND &lt;</s=
pan><a></a>&gt;;
 Laurent CASSE &lt;<a></a>&gt; 
Asunto: TR: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Dear 
I=C3=B1aki

I intervened on our drive this morning.

Before reversing the electronic cards between phase T and phase S,=
 I saw
that there were traces of overheating. (card
AS3181-AAA)
I also noticed that the green led on the board
AS3181-AAA lights up very weakly. Th=
e one below is OK.

After the changing 
all the cards of phase T and phase S, the error that we had on phase T is m=
isplaced on phase S.

Do you think we should change the 3 cards of the phase T? Do=
es the problem come from only these 3 cards or should we do more tests?</sp=
an>
If we change these cards, Is there a special procedure (prog=
ram or firmware)?

We don=E2=80=99t have spare parts for this drive.

Could you send us the reference of these cards as well as pr=
ices and the contact to order?

Thank you for your help

Best regards

<div>
<div>
De&nbsp;: windsupport energy &lt;<a></a=
>&gt;
 
Envoy=C3=A9&nbsp;: lundi 8 avril 2019 17:25 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt; 
Cc&nbsp;: Eric ANDRIEU &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085</spa=
n>
</div>
</div>

Dear Miguel,

We haven=E2=80=99t Heard back from you. I shall presume that you h=
ave solved the technical issues. Please confirm if everything is OK. Thanks=

Best regards,
I=C3=B1aki

</div>

<div>
<div>
De: windsupport energy
 
Enviado el: mi=C3=A9rcoles, 27 de marzo de 2019 16:52 
Para: Miguel MARTINS &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt; 
Asunto: RE: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Hello Miguel,

Good luck with the troubleshooting. Please let us know the result =
and if you require assistance from us.

Best regards

</div>

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: mi=C3=A9rcoles, 27 de marzo de 2019 10:05 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt; 
Asunto: RE: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Sir,
 
Unfortunately, we do not have spare parts for our drive. 
We are going to investigate the items you have provided us.<br=
>
 
We will come back to you as soon as we have information. 
 
Thank you very much for your help.

Bests regards

<div>
<div>
De&nbsp;: windsupport energy &lt;<a></a=
>&gt;
 
Envoy=C3=A9&nbsp;: mardi 26 mars 2019 15:07 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt; 
Cc&nbsp;: Eric ANDRIEU &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085</spa=
n>
</div>
</div>

Hello Miguel,

After analysing the data, it seems that the problem is located on =
the IGBT (or driver) on phase T at MSC (maschine side converter). The rest =
of the alarms shown are as consequence of
 this one. Attached please find the user=E2=80=99s manual for the firmware.=
 
We suggest you to carry out a comprehensive inspection of the IGBT=
 and the driver board. AK9764-B and AS3181-AAA

Please let us know your findings. Do you have spare parts availabl=
e on site? Depending on the result of the inspection we will advice further=
 actions. For test purpose you can swap the
 driver boards between two different phases to see if the alarms changes to=
 another phase.

Looking forward to hearing from you.

Best regards,

</div>

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: martes, 26 de marzo de 2019 8:44 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt; 
Asunto: RE: [190091] RE: Problems on Drive model PVBE 0085</p=
>
</div>
</div>

Sir,

The problem concerning the drive is still not resolved.

Did you receive the atachments I sent you&nbsp;?

Thank you for your help

Bests regards.

<div>
<div>
e&nbsp;: windsupport energy &lt;<a></a>=
&gt;
 
Envoy=C3=A9&nbsp;: lundi 25 mars 2019 20:36 
=C3=80&nbsp;: Miguel MARTINS &lt;<a></a>&gt; 
Cc&nbsp;: Eric ANDRIEU &lt;<a></a>&gt; 
Objet&nbsp;: RE: [190091] RE: Problems on Drive model PVBE 0085</spa=
n>
</div>
</div>

Dear Miguel,

Sorry for the late response on this. I got this query transferred =
from another colleague of mine.

I wonder you have been able to troubleshoot this incident and if t=
he turbine has been put back in operation.

Let us know if there is any pending issues related to the Ingeteam=
 converters

Best regards,

</div>

<div>
<div>
De: windsupport energy
 
Enviado el: mi=C3=A9rcoles, 20 de marzo de 2019 18:53 
Para: Miguel MARTINS &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt; 
Asunto: [190091] RE: Problems on Drive model PVBE 0085
</div>
</div>

Dear Miguel,

We acknowledge the receipt of your notification. Yes, quite a long=
 time has passed. Let us analyse the data that you sent (Alberto Barcia has=
 forwarded it to us) and we will come back
 to you on this.

Best regards,

</div>

<div>
<div>
De: Miguel MARTINS &lt;<a></a>&gt=
;
 
Enviado el: mi=C3=A9rcoles, 20 de marzo de 2019 17:43 
Para: windsupport energy &lt;<a></a>&gt; 
CC: Eric ANDRIEU &lt;<a></a>&gt; 
Asunto: TR: Problems on Drive model PVBE 0085
</div>
</div>

Sir,

We meet somes problems with a drive that we installed in France on=
 wind turbine long time ago

This drive is stopped, it displays some alams :

As long as there is those alarms, we canot close the circuit break=
er of the drive.&nbsp;

The person who knew wel this drive, was Mickael Quemere, but he le=
ft the compagny.

Is there somone who could help us about this problems.

You find the picture of the name plate of the drive.
If you need more information about our problems, I will send you</=
span>

Thank you in advance for your help.

Best Regards

<div>
<div>
De&nbsp;: ALBERTO BARCIA GONZALEZ (Ingeteam Po=
wer Technology - Energy) &lt;<a></a>&gt;
 
Envoy=C3=A9&nbsp;: jeudi 11 avril 2013 18:40 
=C3=80&nbsp;: Eneko Olea (Ingeteam Power Technology - Technology) &l=
t;<a></a>&gt;; Mickael QUEMERE &lt;<a></a>&gt;<br=
>
Cc&nbsp;: CARLOS GIRONES REMIREZ (Ingeteam Power Technology - Energy=
) &lt;<a></a>&gt; 
Objet&nbsp;: RE: [PBVE0085] RE: New leackages in the drive</p=
>
</div>
</div>

Dear Mickael,

Please find attached the document that Eneko mentioned in his prev=
ious email, describing the suggested modifications to be performed to the l=
iquid cooling circuit of the prototype installed on site
 in order to avoid any further leakages.

We would like to suggest week 17 for performing the described modi=
fications, during which Ingeteam staff together with personnel from the liq=
uid cooling circuit supplier would travel to Greneville.
 Besides, during this assistance we would like to perform measurements in o=
rder to advance on the oscillations issue. Thus, one of our control technic=
ians would also travel to the site. Please, could you confirm that this dat=
es suit you?

Should you have any question or comment, please do not hesitate co=
ntacting us.

Thank you in advance.

Best regards,

<div>

Alberto Barcia Gonz=C3=A1lez
</div>

<div>
<div>
De: Eneko Olea (Ingeteam Power Technology - Te=
chnology)
 
Enviado el: jueves, 04 de abril de 2013 11:51 
Para: Mickael QUEMERE 
CC: ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - Energy); CA=
RLOS GIRONES REMIREZ (Ingeteam Power Technology - Energy) 
Asunto: RE: [PBVE0085] RE: New leackages in the drive
</div>
</div>

Dear Mickael,

My name is Eneko Olea and I=E2=80=99m the Full Converter Product M=
anager.
Alberto is out of the office till next week so I will take care of=
 the issues that may occur in his absence.

Regarding the leakage problem we are actually working on a solutio=
n to be proposed to you.

Preliminary analysis and designs have been done and as soon as all=
 the material will be ready, we will propose a visit on site to carry out t=
he countermeasure actions.
Before that, Ingeteam will send to Vergnet a document defining the=
 modifications that are proposed.
This document will be ready by the end of the next week (week 16)<=
/span>

Besides, from the electrical point of view, a drive control techni=
cian will also move to Greneville to analyze the oscillation issues.=

Ingeteam wants to take some internal measures and also have some m=
odifications ready to be tested.
These modifications should be tested with our staff on site.</span=
>

I will keep you informed.
Best regards

<div>
<div>
De: Mickael QUEMERE [<a>mailto:</=
span></a>]
 
Enviado el: jueves, 04 de abril de 2013 11:05 
Para: Mickael QUEMERE; ALBERTO BARCIA GONZALEZ (Ingeteam Power Techn=
ology - Energy) 
CC: Eneko Olea (Ingeteam Power Technology - Technology) 
Asunto: RE: [PBVE0085] RE: New leackages in the drive
</div>
</div>

Hello Alberto,

The turbine had a new failure because of liquid leakages.</=
p>
Please find the report &quot;130402_WorkReport_cooling_liquid_leak=
age.pdf&quot;&nbsp; and pictures in attached files.
Now the turbine is running, after liquid circuit filling.</=
p>

Best regards

Micka=C3=ABl Qu=C3=A9m=C3=A9r=C3=A9 
Ing=C3=A9nieur BE =C3=A9lectrique / Electrical Engineer 
T=C3=A9l : +33 (0)2-38-52-35-71 
Fax : +33 (0)2-38-52-35-83 
VERGNET SA 
1, rue des Chataigners 
45 140 ORMES 
<a></a>

<div>
<div>
De&nbsp;: Mickael QUEMERE
 
Envoy=C3=A9&nbsp;: jeudi 28 f=C3=A9vrier 2013 15:12 
=C3=80&nbsp;: 'ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - =
Energy)' 
Cc&nbsp;: Eneko Olea (Ingeteam Power Technology - Technology) 
Objet&nbsp;: RE: [PBVE0085] RE: New leackages in the drive</p=
>
</div>
</div>

Yes, the turbine is running, these leakages were old and didn=E2=
=80=99t stop the wind turbine.

Best regards

Mickael

<div>
<div>
De&nbsp;: ALBERTO BARCIA GONZALEZ (Ingeteam Po=
wer Technology - Energy) [<a>mailto:</a>]
 
Envoy=C3=A9&nbsp;: jeudi 28 f=C3=A9vrier 2013 15:05 
=C3=80&nbsp;: Mickael QUEMERE 
Cc&nbsp;: Eneko Olea (Ingeteam Power Technology - Technology) 
Objet&nbsp;: RE: [PBVE0085] RE: New leackages in the drive</p=
>
</div>
</div>

Hello Mickael,

Thank you for information. We will take it into account for the an=
alysis.

Concerning the operation of the wind turbine, is it in operation?<=
/span>

Best regards,

<div>

Alberto Barcia Gonz=C3=A1lez
</div>

<div>
<div>
De: Mickael QUEMERE [<a>mailto:</=
span></a>]
 
Enviado el: jueves, 28 de febrero de 2013 15:02 
Para: ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - Energy)<b=
r>
CC: Eneko Olea (Ingeteam Power Technology - Technology) 
Asunto: RE: [PBVE0085] RE: New leackages in the drive
</div>
</div>

Hello Alberto,

About the leakages, I detected them in opening the drive cabinet d=
oor, I saw some traces of glycol on the cabinet floor.
Everything was dry when I checked yesterday, so it was old leakage=
s and I can=E2=80=99t tell when did they occur and in which conditions.</sp=
an>
It could be at the same time as the leakage on the distributor fro=
m the IGBTs side cabinet, for which we had a pressure alarm failure and we =
had to refill the circuit.

I did not touch anything yesterday because the leakages seemed to =
have been clogged naturally, so I didn=E2=80=99t want to worsen the situati=
on.

Do not hesitate to ask if more information is needed.

Best regards

<div>
<div>
De&nbsp;: ALBERTO BARCIA GONZALEZ (Ingeteam Po=
wer Technology - Energy) [<a>mailto:</a>]
 
Envoy=C3=A9&nbsp;: jeudi 28 f=C3=A9vrier 2013 13:09 
=C3=80&nbsp;: Mickael QUEMERE 
Cc&nbsp;: Eneko Olea (Ingeteam Power Technology - Technology) 
Objet&nbsp;: [PBVE0085] RE: New leackages in the drive
</div>
</div>

Hello Mickael,

Thank you for the detailed pictures concerning the issue with the =
cooling system. We are still working together with the supplier of this com=
ponents in order to analyze in depth the possible causes
 and find appropriate solutions.

The actions or modifications derived from this joint work with the=
 supplier will be implemented in all units (prototype and future serial pro=
ducts).

Concerning the new leakage, could you inform us about:

<ul>
<li>How did you detect the leakage? Pressure failure alarm?</l=
i><li>Was the converter operating at that time?</li><li>=
Have you been able to restart up the system and operate the wind turbine?</=
span></li><li>Did you try tightening the connections in the distribut=
or as you did last time?</li></ul>

All this information is pretty valuable for us in order to channel=
 the investigation opened with the supplier, so thank you in advance for al=
l your cooperation.

We will keep you updated on any developments.

Best regards,

<div>

Alberto Barcia Gonz=C3=A1lez
</div>

<div>
<div>
De: Mickael QUEMERE [<a>mailto:</=
span></a>]
 
Enviado el: jueves, 28 de febrero de 2013 11:03 
Para: ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - Energy)<b=
r>
CC: Eneko Olea (Ingeteam Power Technology - Technology) 
Asunto: New leackages in the drive
</div>
</div>

Hello Alberto,

New cooling liquid leakages have been detected yesterday in the dr=
ive.

See details in attached files :
130227_WorkReport_cooling_liquid_leakage.pdf
130227_leakage_01.jpg
130227_leakage_02.jpg
130227_leakage_03.jpg
130227_leakage_04.jpg
130227_leakage_05.jpg

Such leakages will not be acceptable for the serial products, a sp=
ecial attention should be paid to this subject.

Thank you

Best regards

<div>
<div>
De&nbsp;: Mickael QUEMERE
 
Envoy=C3=A9&nbsp;: lundi 11 f=C3=A9vrier 2013 14:30 
=C3=80&nbsp;: 'ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - =
Energy)' 
Cc&nbsp;: Eneko Olea (Ingeteam Power Technology - Technology); Omar =
ALAHYANE 
Objet&nbsp;: RE: [PBVE0085] RE: VERGNET sa / Main drive problem</spa=
n>
</div>
</div>

Hello Alberto,

About the leakage, you will find a closer picture from the distrib=
utor in attached file =E2=80=9C130204_WorkReport_cooling_liquid_leakage.jpg=
=E2=80=9D.
The picture is taken from below.
The leakage seems to come from the thread of the distributor where=
 the red pipe is screwed.

We had a =E2=80=9Cbig=E2=80=9D leakage last week so that we had a =
low pressure fault and we had to refill the circuit.
We managed to stop the leakage by tightening all the connections o=
n the distributor.
But all the connections seemed to be already tightened so the leak=
age will probably occur again.

You will also find in attached file the work report =E2=80=9C13020=
4_WorkReport_cooling_liquid_leakage.pdf=E2=80=9D

Best regards
Micka=C3=ABl Qu=C3=A9m=C3=A9r=C3=A9 
Ing=C3=A9nieur BE =C3=A9lectrique / Electrical Engineer 
T=C3=A9l : +33 (0)2-38-52-35-71 
Fax : +33 (0)2-38-52-35-83 
VERGNET SA 
1, rue des Chataigners 
45 140 ORMES 
<a></a>

<div>
<div>
De&nbsp;: ALBERTO BARCIA GONZALEZ (Ingeteam Po=
wer Technology - Energy) [<a>mailto:</a>]
 
Envoy=C3=A9&nbsp;: vendredi 25 janvier 2013 14:39 
=C3=80&nbsp;: Omar ALAHYANE 
Cc&nbsp;: Mickael QUEMERE; Eneko Olea (Ingeteam Power Technology - T=
echnology) 
Objet&nbsp;: [PBVE0085] RE: VERGNET sa / Main drive problem</=
p>
</div>
</div>

Dear Omar,

From the pictures you attached, we have detected that the loose wi=
red belongs to the DCDC charger. Since this device is not operational yet i=
n Greneville wind turbine, our staff left it disconnected
 to avoid any possible involuntary activation. However, the terminal should=
 have been wrapped up with tape and the wire fixed somehow (i.e. with a fla=
nge) to a point in the structure. We really apologize for this and would ap=
preciate if you could do this. We
 have already opened the according internal procedure to avoid this from ha=
ppening in the future.

Concerning the leakage, would it be possible for you to take pictu=
res with a closer look to the distributor? Besides, did you detect any warn=
ing or alarm (i.e. pressure loss) concerning the liquid
 cooling circuit?

Should you have any further question or comment, please do not hes=
itate contacting us.

Thank you in advance.

Best regards,

<div>

Alberto Barcia Gonz=C3=A1lez
</div>

<div>
<div>
De: Omar ALAHYANE [<a>mailto:</sp=
an></a>]
 
Enviado el: jueves, 24 de enero de 2013 14:35 
Para: ALBERTO BARCIA GONZALEZ (Ingeteam Power Technology - Energy)<b=
r>
CC: Mickael QUEMERE 
Asunto: VERGNET sa / Main drive problem
</div>
</div>

Hello,

First we all wish u an happy new year 2013 !

We have been visiting our 1MW machine equipped with your drive, an=
d we have seen a disconnected wire next to the cold plate (see picture) and=
 a small
 leakage

I would like you to told me how &amp; where could we replace this =
wire ? is this one had been disconnected voluntary ?

Best regards

Mr ALAHYANE Omar
Technicien m=C3=A9thodes et formation
Methods &amp; training Electrical engineer

1 rue des Ch=C3=A2taigniers

45140 ORMES
&nbsp;:
 +33 (0)2 38 52 55 82
&nbsp;:
<a></a>
&nbsp;:
 vsa-oal
&nbsp;:
<a href=3D"http://www.vergnet.fr/">http://www.ver=
gnet.fr</a>
P
Pensez ENVIRONNEMENT: n'imprimer que si n=C3=A9cessaire=

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