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Edit File: 1666796662.M396181P1452233.mocha3025.mochahost.com,S=24833,W=25210:2,S

Envelope-to: dr.nagina@jack.ngo
Delivery-date: Wed, 26 Oct 2022 11:04:22 -0400
Date: Wed, 26 Oct 2022 15:03:41 +0000
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Subject: 59% trust dealerships more for car repairs + 7 other stats.
From: Pollfish <info@comms.pollfish.com>
To: dr.nagina@jack.ngo
Reply-To: "Nicole @ Pollfish" <nicole@pollfish.com>
Message-Id: <20221026150341.56d92869fb07a912@cio46008.comms.pollfish.com>

--db38629370a57edcb359df03d32ca2a90de1cfba17a601baa4105a42384b
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( https://www.pollfish.com/?utm_campaign=3DUGC+2+-+59%25+trust+dealerships+=
more+for+car+repairs+%2B+7+other+stats.&utm_content=3DUGC+2+-+59%25+trust+d=
ealerships+more+for+car+repairs+%2B+7+other+stats.&utm_medium=3Demail_actio=
n&utm_source=3Dcustomer.io )59% trust dealerships more for car repairs + 7 =
other stats.

=C2=A0

1,000 U.S. drivers ages 26-67 who visited a dealership=E2=80=99s service de=
partment in the last five years were surveyed by TEXT2DRIVE in March 2022 u=
sing Pollfish ( https://www.pollfish.com/?utm_campaign=3DUGC+2+-+59%25+trus=
t+dealerships+more+for+car+repairs+%2B+7+other+stats.&utm_content=3DUGC+2+-=
+59%25+trust+dealerships+more+for+car+repairs+%2B+7+other+stats.&utm_medium=
=3Demail_action&utm_source=3Dcustomer.io ). The goal was to uncover trends =
in customer satisfaction that might reveal ways for service departments to =
increase retention.

=C2=A0

Here is what TEXT2DRIVE found:

* 54% want a digital vehicle inspection (DVI) tool they can view on a mobil=
e device to authorize recommended repairs.
* 53% want text communications and notifications.
* 48% want pre-scheduled vehicle pick-up.
* 45% want online payment and checkout.
* 59% service their vehicle at the dealership because they are more knowled=
geable.
* 1 in 3 are very familiar with their vehicle's factory-recommended mainten=
ance schedule.
* 1 in 4 say the service experience at the dealership exceeded their expect=
ations.

Source: Business Wire ( https://www.businesswire.com/news/home/202208160056=
61/en/New-TEXT2DRIVE-Study-Reveals-the-Technology-Consumers-Want-in-Dealers=
hip-Service-Lane?utm_campaign=3DUGC+2+-+59%25+trust+dealerships+more+for+ca=
r+repairs+%2B+7+other+stats.&utm_content=3DUGC+2+-+59%25+trust+dealerships+=
more+for+car+repairs+%2B+7+other+stats.&utm_medium=3Demail_action&utm_sourc=
e=3Dcustomer.io )

For the full survey results by our friends at TEXT2DRIVE, visit their websi=
te here:=C2=A0

On the Service Drive: Examining Technology=E2=80=99s Role in Service Retent=
ion ( https://text2drive.com/sms-marketing-resources/dealership-industry-re=
port-2022/?utm_source=3DReferral%20Traffic&utm_medium=3DPress%20Release&utm=
_campaign=3D202208_T2D_NCA_CDL_Market%20Research%20Report&utm_content=3DWhi=
te%20Paper&utm_term=3DMarket%20Research%20Report&cid=3D7015G000000G2mLQAS&u=
tm_campaign=3DUGC+2+-+59%25+trust+dealerships+more+for+car+repairs+%2B+7+ot=
her+stats.&utm_content=3DUGC+2+-+59%25+trust+dealerships+more+for+car+repai=
rs+%2B+7+other+stats.&utm_medium=3Demail_action&utm_source=3Dcustomer.io )

=C2=A0

Ready to create your next survey?=C2=A0Pollfish can help you get valuable d=
ata in 24 hours or less.

Click here to create a survey with Pollfish. ( https://www.pollfish.com/log=
in-guest/?utm_campaign=3DUGC+2+-+59%25+trust+dealerships+more+for+car+repai=
rs+%2B+7+other+stats.&utm_content=3DUGC+2+-+59%25+trust+dealerships+more+fo=
r+car+repairs+%2B+7+other+stats.&utm_medium=3Demail_action&utm_source=3Dcus=
tomer.io )

=C2=A9 2022 Pollfish | 1460 Broadway, New York 10036 USA |

unsubscribe ( http://track.customer.io/unsubscribe/dgT89AQDALixC7axCwGEFM9L=
4STnpQg4jybg48k=3D )
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none; max-height: 0px; overflow: hidden; mso-hide:all;">1,000 U.S. drivers =
ages 26-67 who visited a dealership=E2=80=99s service department in the las=
t five years were surveyed by TEXT2DRIVE in March 2022 using Pollfish. The =
goal was to uncover trends in customer satisfaction that might reveal ways =
for service departments to increase retention.</div><table class=3D"nl-cont=
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<a href=3D"http://email.comms.pollfish.com/e/c/eyJlbWFpbF9pZCI6ImRnVDg5QVFE=
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n-3" width=3D"33.333333333333336%" style=3D"mso-table-lspace:0;mso-table-rs=
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able></td></tr></tbody></table><table class=3D"row row-3" align=3D"center" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pre=
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ottom:0;border-left:0"><table class=3D"text_block block-1" width=3D"100%" b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=
=3D"mso-table-lspace:0;mso-table-rspace:0;word-break:break-word"><tbody><tr=
><td class=3D"pad" style=3D"padding-bottom:20px;padding-left:40px;padding-r=
ight:40px;padding-top:20px"><div style=3D"font-family:Arial,sans-serif"><di=
v class=3D"" style=3D"font-size:14px;font-family:&#39;Helvetica Neue&#39;,H=
elvetica,Arial,sans-serif;mso-line-height-alt:21px;color:#5c6776;line-heigh=
t:1.5"><p style=3D"margin:0;font-size:15px;text-align:center;mso-line-heigh=
t-alt:27px"><span style=3D"font-size:18px;"><strong>59% trust dealerships m=
ore for car repairs + 7 other stats.</strong></span></p><p style=3D"margin:=
0;font-size:15px;mso-line-height-alt:21px">=C2=A0</p><p style=3D"margin:0;f=
ont-size:15px;mso-line-height-alt:22.5px">
<span style=3D"font-size:15px;">1,000 U.S. drivers ages 26-67 who visited a=
 dealership=E2=80=99s service department in the last five years were survey=
ed by TEXT2DRIVE in March 2022 using <a href=3D"http://email.comms.pollfish=
=2Ecom/e/c/eyJlbWFpbF9pZCI6ImRnVDg5QVFE=
QUxpeEM3YXhDd0dFRk05TDRTVG5wUWc0anliZz=
Q4az0iLCJocmVmIjoiaHR0cHM6Ly93d3cucG9sbGZpc2guY29tLz91dG1fY2FtcGFpZ249VUdDK=
zIrLSs1OSUyNSt0cnVzdCtkZWFsZXJzaGlwcyttb3JlK2ZvcitjYXIrcmVwYWlycyslMkIrNytv=
dGhlcitzdGF0cy5cdTAwMjZ1dG1fY29udGVudD1VR0MrMistKzU5JTI1K3RydXN0K2RlYWxlcnN=
oaXBzK21vcmUrZm9yK2NhcityZXBhaXJzKyUyQis3K290aGVyK3N0YXRzLlx1MDAyNnV0bV9tZW=
RpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsI=
joiZmNmNDA0MDY5NjMzYjhiMTBiIiwibGlua19pZCI6MTIyNX0/9a27ca9eca8c897ce13e8d43=
1826a4d97e664a46723aef23f5366b2a8a273e07" target=3D"_blank" rel=3D"noopener=
" style=3D"text-decoration: underline; color: #0e68f9;">Pollfish</a>. The g=
oal was to uncover trends in customer satisfaction that might reveal ways f=
or service departments to increase retention.</span></p><p style=3D"margin:=
0;font-size:15px;mso-line-height-alt:21px">=C2=A0</p><p style=3D"margin:0;f=
ont-size:15px;mso-line-height-alt:22.5px"><span style=3D"font-size:15px;">H=
ere is what TEXT2DRIVE found:</span></p><ul style=3D"font-family:&#39;Helve=
tica Neue&#39;,Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;ms=
o-line-height-alt:21px"><li><span style=3D"font-size:15px;">54% want a digi=
tal vehicle inspection (DVI) tool they can view on a mobile device to autho=
rize recommended repairs. </span></li><li>
<span style=3D"font-size:15px;">53% want text communications and notificati=
ons.</span></li><li><span style=3D"font-size:15px;">48% want pre-scheduled =
vehicle pick-up.</span></li><li><span style=3D"font-size:15px;">45% want on=
line payment and checkout.</span></li><li><span style=3D"font-size:15px;">5=
9% service their vehicle at the dealership because they are more knowledgea=
ble.</span></li><li>
<span style=3D"font-size:15px;">1 in 3 are very familiar with their vehicle=
&#39;s factory-recommended maintenance schedule.</span></li><li><span style=
=3D"font-size:15px;">1 in 4 say the service experience at the dealership ex=
ceeded their expectations.</span></li></ul><p style=3D"margin:0;font-size:1=
5px;mso-line-height-alt:22.5px">
<span style=3D"font-size:15px;">Source: <a href=3D"http://email.comms.pollf=
ish.com/e/c/eyJlbWFpbF9pZCI6ImRnVDg5QVFEQUxpeEM3YXhDd0dFRk05TDRTVG5wUWc0anl=
iZzQ4az0iLCJocmVmIjoiaHR0cHM6Ly93d3cuYnVzaW5lc3N3aXJlLmNvbS9uZXdzL2hvbWUvMj=
AyMjA4MTYwMDU2NjEvZW4vTmV3LVRFWFQyRFJJVkUtU3R1ZHktUmV2ZWFscy10aGUtVGVjaG5vb=
G9neS1Db25zdW1lcnMtV2FudC1pbi1EZWFsZXJzaGlwLVNlcnZpY2UtTGFuZT91dG1fY2FtcGFp=
Z249VUdDKzIrLSs1OSUyNSt0cnVzdCtkZWFsZXJzaGlwcyttb3JlK2ZvcitjYXIrcmVwYWlycys=
lMkIrNytvdGhlcitzdGF0cy5cdTAwMjZ1dG1fY29udGVudD1VR0MrMistKzU5JTI1K3RydXN0K2=
RlYWxlcnNoaXBzK21vcmUrZm9yK2NhcityZXBhaXJzKyUyQis3K290aGVyK3N0YXRzLlx1MDAyN=
nV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dXRtX3NvdXJjZT1jdXN0b21lci5pbyIsImlu=
dGVybmFsIjoiZmNmNDA0MDY5NjMzYjhiMTBiIiwibGlua19pZCI6MTU5NX0/6a1d3ea3f366635=
e0c6fab023f540cb800c830d6e6510fafe62c2289b2bc68b2" target=3D"_blank" style=
=3D"text-decoration: underline; color: #0e68f9;" rel=3D"noopener">Business =
Wire</a></span></p><p style=3D"margin:0;font-size:15px;mso-line-height-alt:=
22.5px"><span style=3D"font-size:15px;">For the full survey results by our =
friends at TEXT2DRIVE, visit their website here:=C2=A0</span><br/>
<a href=3D"http://email.comms.pollfish.com/e/c/eyJlbWFpbF9pZCI6ImRnVDg5QVFE=
QUxpeEM3YXhDd0dFRk05TDRTVG5wUWc0anliZzQ4az0iLCJocmVmIjoiaHR0cHM6Ly90ZXh0MmR=
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zKyUyQis3K290aGVyK3N0YXRzLlx1MDAyNnV0bV9tZWRpdW09ZW1haWxfYWN0aW9uXHUwMDI2dX=
RtX3NvdXJjZT1jdXN0b21lci5pbyIsImludGVybmFsIjoiZmNmNDA0MDY5NjMzYjhiMTBiIiwib=
Glua19pZCI6MTU5Nn0/dc8fc10407c57778bd311de5c96a7ce6085a49d41403df493b3f1320=
91475156" target=3D"_blank" style=3D"text-decoration: underline; color: #0e=
68f9;" rel=3D"noopener"><span style=3D"font-size:15px;">On the Service Driv=
e: Examining Technology=E2=80=99s Role in Service Retention</span></a></p><=
p style=3D"margin:0;font-size:15px;mso-line-height-alt:21px">=C2=A0</p><p s=
tyle=3D"margin:0;font-size:15px;mso-line-height-alt:22.5px">
<span style=3D"font-size:15px;">Ready to create your next survey?=C2=A0<spa=
n style=3D"">Pollfish can help you get valuable data in 24 hours or less.</=
span></span></p></div></div></td></tr></tbody></table></td></tr></tbody></t=
able></td></tr></tbody></table><table class=3D"row row-4" align=3D"center" =
width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pre=
sentation" style=3D"mso-table-lspace:0;mso-table-rspace:0"><tbody><tr><td><=
table class=3D"row-content stack" align=3D"center" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"mso-table-lspace:0;=
mso-table-rspace:0;background-color:#fff;color:#000;width:730px" width=3D"7=
30"><tbody><tr><td class=3D"column column-1" width=3D"100%" style=3D"mso-ta=
ble-lspace:0;mso-table-rspace:0;font-weight:400;text-align:left;vertical-al=
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