JezK

Edit File: 1666093067.M776819P149098.mocha3025.mochahost.com,S=26359,W=27320:2,RS

Reply-To: "Evans from Ona" <evans.ochieng.onyango@ona.intercom-mail.com>
From: "Evans from Ona" <eonyango@ona.io>
To: <s.kamawi@jack.ngo>
Subject: OnaData Service Outage - Tuesday 18th October 2022
Date: Tue, 18 Oct 2022 11:51:37 +0430
Message-ID: <298405aa-3fce1919-1666077696-63366200294154@ona.intercom-mail-200.com>
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<https://ona.intercom-mail.com/q/7ztjQDaK0yDulKSr7ls64g~~/AAAAAQA~/RgRlMNkBPVcIaW50ZXJjb21CCmNFAVROY5-XZARSEXMua2FtYXdpQGphY2submdvWAQAAAC0>

Hello shafiqullah,

On Monday 17th October 2022, 10:23pm EAT, our site reliability team 
encountered an error while performing maintenance on our production 
computing cluster. As a result of this, OnaData (https://ona.io/ 
<https://ona.intercom-clicks.com/via/e?ob=YxmnqycgICKKVrSJe3iPHg%3D%3D&h=2aa791b5c6c1aa11f807f711af78bf985546c68c-xzsimrke_63366200294154> 
 ) and its API have been inaccessible.

Our technical team is working to resolve this issue quickly. We anticipate 
that the platform should be fully functional within the next hour. We are 
truly sorry for the inconvenience caused.

In the meantime, if there is anything we can do to help, please do not 
hesitate to reach out to us on support@ona.io <mailto:support@ona.io> . 
Thank you for your patience.

Regards,

The Ona Support Team

<https://ona.intercom-mail.com/avatars/4576969/square_128/fullsize-1612166207.jpg> 
Evans from Ona
Unsubscribe from our emails 
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<https://ona.intercom-mail.com/via/o?h=3169c25090d4ac607767626544b7ad2164b04868-xzsimrke_63366200294154> 
<https://ona.intercom-mail.com/q/2oywDIaRIeFsuLopiVfJWw~~/AAAAAQA~/RgRlMNkBPlcIaW50ZXJjb21CCmNFAVROY5-XZARSEXMua2FtYXdpQGphY2submdvWAQAAAC0>

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22px; overflow: hidden; padding: 40px 40px 30px" bgcolor=3D"white">
                       =20

=20
                          <p style=3D"line-height: 1.5; margin: 0 0 =
17px; padding-top: 0">Hello shafiqullah,</p>
<p style=3D"line-height: 1.5; margin: 0 0 17px">On <b>Monday 17th =
October 2022, 10:23pm EAT</b>, our site reliability team encountered an =
error while performing maintenance on our production computing cluster. =
As a result of this, <b>OnaData (<a =
href=3D"https://ona.intercom-clicks.com/via/e?ob=3DYxmnqycgICKKVrSJe3iPHg=
%3D%3D&h=3D2aa791b5c6c1aa11f807f711af78bf985546c68c-xzsimrke_633662002941=
54" target=3D"_blank" class=3D"intercom-content-link" style=3D"color: =
#1251ba">https://ona.io/</a>)</b> and its API have been =
inaccessible.</p>
<p style=3D"line-height: 1.5; margin: 0 0 17px">Our technical team is =
working to resolve this issue quickly. We anticipate that the platform =
should be fully functional within the next hour. We are truly sorry for =
the inconvenience caused. </p>
<p style=3D"line-height: 1.5; margin: 0 0 17px">In the meantime, if =
there is anything we can do to help, please do not hesitate to reach out =
to us on <a href=3D"mailto:support@ona.io" target=3D"_blank" =
class=3D"intercom-content-link" style=3D"color: =
#1251ba">support@ona.io</a>. Thank you for your patience.</p>
<p style=3D"line-height: 1.5; margin: 0 0 17px">Regards,</p>
<p style=3D"line-height: 1.5; margin: 0 0 17px">The Ona Support Team =
</p>
                       =20

=20
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class=3D"message_footer_table">
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<tr>
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class=3D"space">=C2=A0</td>
                             =20
  <td valign=3D"middle" width=3D"50" style=3D"color: #272727" =
align=3D"left">
    <img =
src=3D"https://ona.intercom-mail.com/avatars/4576969/square_128/fullsize-=
1612166207.jpg" height=3D"40" width=3D"40" class=3D"avatar" =
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text-decoration: none; width: 40px">
  </td>

<td class=3D"admin_name" style=3D"color: =
#999999">
                                <b style=3D"color: #6f6f6f">Evans</b> =
from Ona

</td>
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</table>
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                        <td width=3D"25%" class=3D"footer-td-wrapper">
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<tr>
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class=3D"date_cell" style=3D"color: #999999; font-size: 11px; =
text-align: right">

=20
                                 =20
                                    <a =
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