JezK

Edit File: 1666092983.M749983P154988.mocha3025.mochahost.com,S=52420,W=53734:2,S

Envelope-to: Tariq.ghairat@jack.ngo
Delivery-date: Tue, 18 Oct 2022 07:36:23 -0400
From: <s.kamawi@jack.ngo>
To: <Tariq.ghairat@jack.ngo>
References: <298405aa-3fce1919-1666077696-63366200294154@ona.intercom-mail-200.com>
In-Reply-To: <298405aa-3fce1919-1666077696-63366200294154@ona.intercom-mail-200.com>
Subject: FW: OnaData Service Outage - Tuesday 18th October 2022
Date: Tue, 18 Oct 2022 16:06:05 +0430
Message-ID: <003601d8e2e5$d94f4a30$8bedde90$@jack.ngo>
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FYI

=20

Best Regards

=20

Shafiqullah Kamawi

Education Program Director

Just for Afghan Capacity and Knowledge       =D8=A8=D9=84=D9=86=D8=AF =
=D8=A8=D8=B1=D8=AF=D9=86 =D8=B3=D8=B7=D8=AD =D8=AF=D8=A7=D9=86=D8=B4 =
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=D8=A7=D9=81=D8=BA=D8=A7=D9=86=D9=87=D8=A7 (=D8=AC=DA=A9) =20

Ph: +93782982324, 0778826650

Email: <mailto:s.kamawi@jack.ngo> s.kamawi@jack.ngo =20

Website:www.jack.ngo=20

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=09
	=09
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=20

P Every 3000 sheets of paper costs us a tree. Please don't print this =
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=20

From: Evans from Ona [mailto:eonyango@ona.io]=20
Sent: Tuesday, October 18, 2022 11:52 AM
To: s.kamawi@jack.ngo
Subject: OnaData Service Outage - Tuesday 18th October 2022

=20

=
<https://ona.intercom-mail.com/q/7ztjQDaK0yDulKSr7ls64g~~/AAAAAQA~/RgRlMN=
kBPVcIaW50ZXJjb21CCmNFAVROY5-XZARSEXMua2FtYXdpQGphY2submdvWAQAAAC0>=20

=09

Hello shafiqullah,

On Monday 17th October 2022, 10:23pm EAT, our site reliability team =
encountered an error while performing maintenance on our production =
computing cluster. As a result of this, OnaData ( =
<https://ona.intercom-clicks.com/via/e?ob=3DYxmnqycgICKKVrSJe3iPHg%3D%3D&=
h=3D2aa791b5c6c1aa11f807f711af78bf985546c68c-xzsimrke_63366200294154> =
https://ona.io/) and its API have been inaccessible.

Our technical team is working to resolve this issue quickly. We =
anticipate that the platform should be fully functional within the next =
hour. We are truly sorry for the inconvenience caused.=20

In the meantime, if there is anything we can do to help, please do not =
hesitate to reach out to us on <mailto:support@ona.io> support@ona.io. =
Thank you for your patience.

Regards,

The Ona Support Team=20

=20

=09

=20

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<https://ona.intercom-mail.com/avatars/4576969/square_128/fullsize-161216=
6207.jpg>=20

Evans from Ona=20

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=09
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
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lang=3DEN-US link=3Dblue vlink=3Dpurple><div class=3DWordSection1><a name=3D"_MailEndCompose">FYI<o:p></o:p></a><o:p>&nbsp;</o:p><div>Best Regards<o:p></o:p><o:p>&nbsp;</o:p><img width=3D73 height=3D57 id=3D"Picture_x0020_1" =
src=3D"cid:image001.jpg@01D8E30B.86685700" =
alt=3D"cid:image003.jpg@01D4B669.F250F440"><o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<o:p></o:p>Shafiqullah =
Kamawi<o:p></o:p></s=
pan>Education =
Program Director<o:p></o:p>Just for =
Afghan Capacity and Knowledge&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;=D8=A8=D9=84=D9=86=D8=AF =D8=A8=D8=B1=D8=AF=D9=86 =
=D8=B3=D8=B7=D8=AD =D8=AF=D8=A7=D9=86=D8=B4 =D9=88 =
=D8=AA=D9=88=D8=A7=D9=86=D9=85=D9=86=D8=AF=DB=8C =
=D8=A7=D9=81=D8=BA=D8=A7=D9=86=D9=87=D8=A7 (=D8=AC=DA=A9)&nbsp; =
<o:p></o:p></s=
pan>Ph: =
+93782982324, 0778826650<o:p></o:p>Email: =
<a href=3D"mailto:s.kamawi@jack.ngo">s.kamawi@jack.=
ngo</a> &nbsp; =
<o:p></o:p>Website:www=
.jack.ngo <o:p></o:p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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=3D=3D<o:p></o:p>This e-mail and any files transmitted with it may contain privileged =
or confidential information. It is solely for use by the individual for =
whom it is intended, even if addressed incorrectly. If you received this =
e-mail in error, please notify the sender; do not disclose copy, =
distribute, or take any action in reliance on the contents of this =
information; and delete it from your system. Any other use of this =
e-mail is prohibited. The views expressed herein are those of the author =
and do not necessarily reflect the views or policies of jack =
(Afghanistan). Electronic transmissions may be recorded and =
monitored.F=
or Verification Please Read the Barcode =
Reader.<o:p></o:p><![if !vml]><table cellpadding=3D0 cellspacing=3D0 =
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height=3D176></td></tr><tr><td></td><td><img width=3D116 height=3D119 =
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nbsp; <o:p></o:p>P Every 3000 sheets of paper costs us a tree. =
Please don't print this e-mail unless you really need to.<o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From:</span=
> Evans =
from Ona [mailto:eonyango@ona.io] Sent: Tuesday, October 18, =
2022 11:52 AM To: s.kamawi@jack.ngo Subject: OnaData =
Service Outage - Tuesday 18th October =
2022<o:p></o:p></div></div><o:p>&nbsp;</o:p><div><img border=3D0 width=3D1 height=3D1 =
id=3D"_x0000_i1025" =
src=3D"https://ona.intercom-mail.com/q/7ztjQDaK0yDulKSr7ls64g~~/AAAAAQA~/=
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cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-webkit-background-clip: =
padding-box;-webkit-border-radius: 3px;background-clip: =
padding-box;border-radius: 3px'><tr><td valign=3Dtop =
style=3D'padding:0in 0in 0in 0in'><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;-webkit-background-clip: =
padding-box;background-clip: padding-box'><tr><td =
style=3D'background:white;padding:30.0pt 30.0pt 22.5pt 30.0pt'>Hello shafiqullah,<o:p></o:p>On Monday 17th October 2022, 10:23pm EAT, our site =
reliability team encountered an error while performing maintenance on =
our production computing cluster. As a result of this, OnaData (<a =
href=3D"https://ona.intercom-clicks.com/via/e?ob=3DYxmnqycgICKKVrSJe3iPHg=
%3D%3D&amp;h=3D2aa791b5c6c1aa11f807f711af78bf985546c68c-xzsimrke_63366200=
294154" target=3D"_blank">https://ona.io/</a>) and its API have =
been inaccessible.<o:p></o:p>Our technical team is working to resolve this issue quickly. We =
anticipate that the platform should be fully functional within the next =
hour. We are truly sorry for the inconvenience caused. =
<o:p></o:p>In the meantime, if there is anything we can do to help, please do =
not hesitate to reach out to us on <a href=3D"mailto:support@ona.io" =
target=3D"_blank">support@ona.io</a>. Thank you for your =
patience.<o:p></o:p>Regards,<o:p></o:p>The Ona Support Team =
<o:p></o:p></td></tr></table></td></tr></table></div><o:p>&nbsp;</o:p><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;max-width: 100%'><tr><td =
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