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Envelope-to: dr.wali@jack.ngo
Delivery-date: Mon, 17 Oct 2022 08:49:42 -0400
Date: Mon, 17 Oct 2022 12:49:00 +0000
From: vincent via KoboToolbox Community Forum <noreply@community.kobotoolbox.org>
Reply-To: KoboToolbox Community Forum <community+08cc7c9ecdd51913e2cd221743a3dfeb@kobotoolbox.org>
To: dr.wali@jack.ngo
Message-ID: <01000183e5fd85f3-841d7205-e4b9-4646-a3f2-77b86136b8dc-000000@email.amazonses.com>
In-Reply-To: <discourse/post/18516@community.kobotoolbox.org>
References: <discourse/post/18516@community.kobotoolbox.org>
Subject: [KoboToolbox Community Forum] [User Support/Data Collection] Problems
 uploading completed surveys from KoboCollect
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Hey all,

I experience the same issue.

The solutions proposed by @Kal_Lam did not work. 
I am unable to enter the data manually because the survey contains many pictures that need to be send to kobotoolbox.

The issue started fairly recently. Everything went well for several months.
Could it be an issue that I switched from a paid plan (100GB) to a free plan (5GB) ? I think I deleted enough data to have sufficient storage left on the free plan.

Included a screenshot of my issue and of the general settings:

![Screenshot_20221017-143255_KoboCollect|298x500](upload://AjqczWSl4m1vysPfYgGiwMqTW6T.jpeg)
![Screenshot_20221017-140654_KoboCollect|298x500](upload://k0GTMf2VK17KhEKh3aL4dmRRVWl.jpeg)

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[Visit Topic](https://community.kobotoolbox.org/t/problems-uploading-completed-surveys-from-kobocollect/8391/6) or reply to this email to respond.

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