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Edit File: 1665044655.M211430P114075.mocha3025.mochahost.com,S=143683,W=146116:2,S

Envelope-to: syusofzai@jack.ngo
Delivery-date: Thu, 06 Oct 2022 04:24:15 -0400
From: Bashir Ahmad Onsi <bahmad@io-global.com>
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In-Reply-To: <009b01d8d95c$05224420$0f66cc60$@io-global.com>
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Date: Thu, 6 Oct 2022 12:53:03 +0430
Message-ID: <06a9b757bd9e33ea21fa82240a1cb887@mail.gmail.com>
Subject: RE: 06 Sep 2022_Internet problem_ISP
To: Najmoddin Amiri <helpdesk@io-global.com>, Bilal Stanekzai <bilal.stanekzai@jack.af>, 
	Mohammad Wali Sherzai <msherzai@io-global.com>
Cc: "Shirzada, Haseeb" <haseeb.shirzada@jack.af>, NOC IOG <noc@io-global.com>, 
	Muska Popal <muska@io-global.com>, faisal.ahmadzai@jack.ngo, mansoor@jack.ngo, 
	Zia Mamuzai <zmamuzai@io-global.com>, Info IO <info@io-global.com>, 
	Saboor Jalal <sjalal@io-global.com>, syusofzai@jack.ngo, 
	A Mujadidy <mujadidy@io-global.com>, Bilal Mujaddidi <bmujaddidi@io-global.com>, 
	Afsona Sulaiman <asulaiman@io-global.com>, Mohammad Sohail <msohail@io-global.com>
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Dear Stanekzai Sb,

Greetings from Io global services!

Please accept our sincere apologies for any interruptions and technical
issues, our quality control officer and technical manager will visit your
office anytime you prefer to resolve the issue permanently.

@ Najmodin and Wali Sherzai,

Please visit the Jack office soon and resolve the issue permanently.

Thank you

[image: cid:image005.png@01D6E346.02BC9EA0]

Io Global Services (Pvt.) Ltd

*Bashir Ahmad Onsi*

*Manager Sales & Business development *

+93(0)798322228

Email: bahmad@io-global.com

[image: cid:image006.png@01D6E346.02BC9EA0]

*From:* Najmoddin Amiri <helpdesk@io-global.com>
*Sent:* Thursday, October 6, 2022 12:47 PM
*To:* 'Bilal Stanekzai' <bilal.stanekzai@jack.af>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Zia Mamuzai' <
zmamuzai@io-global.com>; 'Info IO' <info@io-global.com>; 'Saboor Jalal' <
sjalal@io-global.com>; syusofzai@jack.ngo; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; 'A Mujadidy' <mujadidy@io-global.com>; 'Bashir Ahmad
Onsi' <bahmad@io-global.com>; 'Bilal Mujaddidi' <bmujaddidi@io-global.com>;
'NOC IOG' <noc@io-global.com>; 'Afsona Sulaiman' <asulaiman@io-global.com>;
'Mohammad Sohail' <msohail@io-global.com>; 'Mohammad Wali Sherzai' <
msherzai@io-global.com>; 'Support | IO-Global' <helpdesk@io-global.com>
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Stanekzai,

Thanks for your kind email!

As you know we did everything to have your satisfaction and solve your
confusion or any question regarding the link problem, if it=E2=80=99s possi=
ble to
visit your office today and have a meeting regarding our quality assurance
and solve your all questions with evidence Infront of you so kindly let us
know, otherwise we respect your decision regarding connection contract.

*Best Regards,*

Io Global Services (Pvt.) Ltd

*Najmoddin Amiri*

*ServiceDesk **|** Quality Control Officer*

(24/7): +93(0)728300395

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Bilal Stanekzai <bilal.stanekzai@jack.af>
*Sent:* Thursday, October 6, 2022 12:18 PM
*To:* 'Najmoddin Amiri' <helpdesk@io-global.com>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Zia Mamuzai' <
zmamuzai@io-global.com>; 'Info IO' <info@io-global.com>; 'Saboor Jalal' <
sjalal@io-global.com>; syusofzai@jack.ngo; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; 'A Mujadidy' <mujadidy@io-global.com>; 'Bashir Ahmad
Onsi' <bahmad@io-global.com>; 'Bilal Mujaddidi' <bmujaddidi@io-global.com>;
'NOC IOG' <noc@io-global.com>; 'Afsona Sulaiman' <asulaiman@io-global.com>;
'Mohammad Sohail' <msohail@io-global.com>; 'Mohammad Wali Sherzai' <
msherzai@io-global.com>
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Amiri Sahib,

Still I haven=E2=80=99t received answer for my this question, Our report sh=
ows that
we have 7MB usage, and at the same time you return your report that we have
14 MB of internet usage.

If the question is about lack of monthly payment, you should say it. We
don't want to discuss with you every day and we don't want our operational
to be stop.

Yesterday your technical employee came and checked the usage was the same
in Mikrotik and the link you sent, because we complained

If it happens again, we will end the contract without giving another notice=
.

Thanks,

Bilal

*From:* Najmoddin Amiri [mailto:helpdesk@io-global.com
<helpdesk@io-global.com>]
*Sent:* Wednesday, October 5, 2022 2:48 PM
*To:* 'Bilal Stanekzai'
*Cc:* 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ng=
o;
mansoor@jack.ngo; 'Zia Mamuzai'; 'Info IO'; 'Saboor Jalal';
syusofzai@jack.ngo; 'Bashir Ahmad Onsi'; 'A Mujadidy'; 'Bashir Ahmad Onsi';
'Bilal Mujaddidi'; 'NOC IOG'; 'Afsona Sulaiman'; 'Mohammad Sohail';
'Mohammad Wali Sherzai'; 'Support | IO-Global'
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Stanekzai SB,

Your link is  dedicate not shared  engineer will visit and guide you how to
check  and know the bandwidth which is configured than kindly let us know
if there is anything else to assist with.

*Best Regards,*

Io Global Services (Pvt.) Ltd

*Najmoddin Amiri*

*ServiceDesk **|** Quality Control Officer*

(24/7): +93(0)728300395

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Bilal Stanekzai <bilal.stanekzai@jack.af>
*Sent:* Wednesday, October 5, 2022 2:37 PM
*To:* 'Najmoddin Amiri' <helpdesk@io-global.com>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Zia Mamuzai' <
zmamuzai@io-global.com>; 'Info IO' <info@io-global.com>; 'Saboor Jalal' <
sjalal@io-global.com>; syusofzai@jack.ngo; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; 'A Mujadidy' <mujadidy@io-global.com>; 'Bashir Ahmad
Onsi' <bahmad@io-global.com>; 'Bilal Mujaddidi' <bmujaddidi@io-global.com>;
'NOC IOG' <noc@io-global.com>; 'Afsona Sulaiman' <asulaiman@io-global.com>;
'Mohammad Sohail' <msohail@io-global.com>; 'Mohammad Wali Sherzai' <
msherzai@io-global.com>
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Amiri Sahib,

Thanks for respectful email, a new router was installed in our office on
Monday, I don't know which of your employees did it. It is a shame for an
educated person to show favor in business. You have not yet given a
reasonable answer to our question my question I want to know for which link
we pay monthly is it shared or dedicated.and   Our report shows that we
have 7MB usage, and at the same time you return your report that we have 14
MB of internet usage.

Thanks,

Bilal

*From:* Najmoddin Amiri [mailto:helpdesk@io-global.com
<helpdesk@io-global.com>]
*Sent:* Wednesday, October 5, 2022 1:51 PM
*To:* 'Bilal Stanekzai'
*Cc:* 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ng=
o;
mansoor@jack.ngo; 'Zia Mamuzai'; 'Info IO'; 'Saboor Jalal';
syusofzai@jack.ngo; 'Bashir Ahmad Onsi'; 'A Mujadidy'; 'Bashir Ahmad Onsi';
'Bilal Mujaddidi'; 'Support | IO-Global'; 'NOC IOG'; 'Afsona Sulaiman';
'Mohammad Sohail'; 'Mohammad Wali Sherzai'
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Stanekzai sb,

With all due respect from IO-Global!

As per our phone conversation, please note the issue as below,

=C3=98  You checking the bandwidth in router board which is not showing the
actual or configured bandwidth,

=C3=98  Your link is overloaded with 2mbps more then contractual bandwidth =
so
you may face with slow browsing at site if you not control the bandwidth
utilization or users limitation or upgrade the connection to 14mbps

=C3=98  We have provided the live graph, PRTG graph for your kind informati=
on to
control the bandwidth and monitoring which is highly recommended source for
your satisfaction all the time

=C3=98  Hereby request you to connect the link directly with pc and put max=
imum
load than check the task manager than you may found the link with its
contractual bandwidth and high quality of service

=C3=98  Kindly note that we providing the internet service along with IT
services at respected jack NGEO  like your internal configuration with no
cast and you have to know that shared problem is not our service problem
its based on your lack of IT and not getting the proper t shoot from our
side (helpdesk).

Note: we are here with all available support at your service and we will
send engineer to the site and  we value your operation as our own and your
great satisfaction is our top priority task.

*Best Regards, *

Io Global Services (Pvt.) Ltd

*Najmoddin Amiri*

*ServiceDesk **|** Quality Control Officer*

(24/7): +93(0)728300395

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Bilal Stanekzai <bilal.stanekzai@jack.af>
*Sent:* Wednesday, October 5, 2022 1:03 PM
*To:* 'Support | IO-Global' <helpdesk@io-global.com>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Info IO' <info@io-global.com>;
'Mohammad Wali Sherzai' <msherzai@io-global.com>; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; asulaiman@io-global.com; 'Javed Rahmatyar' <
jrahmatyar@io-global.com>; 'Saboor Jalal' <sjalal@io-global.com>;
syusofzai@jack.ngo
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear IO-global Team,

As per our conversation via whatsapp and ongoing regular complaint
regarding internet bandwidth, there is a difference between your report
that you sent to us and the one that we check on our mikrotik (see
attached), now I want to know for which link we pay monthly is it shared or
dedicated?

Our report shows that we have 7MB usage, and at the same time you return
your report that we have 14 MB of internet usage (overload) and that's a
big difference, one single voice message (whatsapp) getting 5minute to send=
.

Today's screenshots are attached.

Thanks,

Bilal

*From:* Support | IO-Global [mailto:helpdesk@io-global.com
<helpdesk@io-global.com>]
*Sent:* Wednesday, September 7, 2022 1:20 PM
*To:* 'Bilal Stanekzai'
*Cc:* 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ng=
o;
mansoor@jack.ngo; 'Info IO'; 'Mohammad Wali Sherzai'; 'Bashir Ahmad Onsi';
asulaiman@io-global.com; 'Javed Rahmatyar'; 'Saboor Jalal';
helpdesk@io-global.com
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

As requested our engineer has visited your LAN in person and as per our
technical report the link is completely healthy for operations (the
engineer has been provided the attached reports) kindly check now and share
your feedback.

Io Global Services (Pvt.) Ltd

*Thanks & Regards,*

*Monir Mohmand *

*Helpdesk Agent *

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Support | IO-Global [mailto:helpdesk@io-global.com
<helpdesk@io-global.com>]
*Sent:* Wednesday, September 7, 2022 9:18 AM
*To:* 'Bilal Stanekzai' <bilal.stanekzai@jack.af>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Info IO' <info@io-global.com>;
'Mohammad Wali Sherzai' <msherzai@io-global.com>; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; asulaiman@io-global.com; 'Javed Rahmatyar' <
jrahmatyar@io-global.com>; 'Saboor Jalal' <sjalal@io-global.com>;
helpdesk@io-global.com
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

Following to the pervious email since now we are monitoring the link with
our technical teams and found the connection fine, the attached live
bandwidth report Is for your more information kindly once check status now
and let us know if needed to we dispatch our technician for your LAN
checkup.

Io Global Services (Pvt.) Ltd

*Thanks & Regards,*

*Monir Mohmand *

*Helpdesk Agent *

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Support | IO-Global [mailto:helpdesk@io-global.com
<helpdesk@io-global.com>]
*Sent:* Tuesday, September 6, 2022 5:06 PM
*To:* 'Bilal Stanekzai' <bilal.stanekzai@jack.af>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; 'Info IO' <info@io-global.com>;
'Mohammad Wali Sherzai' <msherzai@io-global.com>; 'Bashir Ahmad Onsi' <
bahmad@io-global.com>; asulaiman@io-global.com; 'Javed Rahmatyar' <
jrahmatyar@io-global.com>; 'Saboor Jalal' <sjalal@io-global.com>;
helpdesk@io-global.com
*Subject:* RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

With all due respect from IO-Global Services!

Thank you for sharing the concerns with us, I am personally in contact with
you through WhatsApp in these days and we have been talked about the link
status most of the time we found the link issue with your internal MikroTik
Router board.

However, when we are facing any general issue we according inform our
clients accordingly in the last past three days we did not faced any
general issues just yesterday for 20Mintus we have faced an unexpected
issue which it restored soon.

Meanwhile, as we are currently checking the link is healthy for your
operations your able to get 15mbps downlink an 14mbps uplink (24mbps
totally) without any trouble, so kindly check the link status/performance
on IT based and let us know if needed to we dispatch our technician for
overall checkup. We are here to serve you with the best services.

*NOTE: the devices status is for your more information.*

Io Global Services (Pvt.) Ltd

*Thanks & Regards,*

*Monir Mohmand *

*Helpdesk Agent *

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

*From:* Bilal Stanekzai [mailto:bilal.stanekzai@jack.af
<bilal.stanekzai@jack.af>]
*Sent:* Tuesday, September 6, 2022 4:26 PM
*To:* 'helpdesk IOG' <helpdesk@io-global.com>
*Cc:* 'Shirzada, Haseeb' <haseeb.shirzada@jack.af>; 'NOC IOG' <
noc@io-global.com>; 'Muska Popal' <muska@io-global.com>;
faisal.ahmadzai@jack.ngo; mansoor@jack.ngo
*Subject:* 06 Sep 2022_Internet problem_ISP

Dear IO-Global ISP,

We have been in touched with your team for the last three days that we are
not getting the internet bandwidth we have purchased. Today your employee
Muska Popal said that there has been a problem with our internet for the
past three days.

See the attachment we are trying to send 29Sec voice message in then sent
in 6 minutes.

At the start of the contract, we mentioned to you that if there is any
problem or backup, then inform us so that we can schedule our Meeting,
Conference time and give an answer to our Senior Management. We do not
receive the amount of internet that will be mentioned in the bilateral
contract with you.

If this is the case and we did not get satisfaction from your internet in
one month please accept this email as one month notice in all our links.

Thanks,

Bilal

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div class=3D"WordSection1">Dear Stanekzai Sb,=C2=A0Greetings from Io global services!=
=C2=A0<span=
 style=3D"color:#1f497d">Please accept our sincere apologies for any interr=
uptions and technical issues, our quality control officer and technical man=
ager will visit your office anytime you prefer to resolve the issue permane=
ntly. =C2=
=A0=C2=A0</=
span>@ Najmodin an=
d Wali Sherzai,=C2=A0P=
lease visit the Jack office soon and resolve the issue permanently.<=
/p>=C2=A0<p=
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92A56B80" alt=3D"cid:image005.png@01D6E346.02BC9EA0"><span=
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Bashir Ahmad Onsi<p=
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"width:81.8pt;padding:0in 3.5pt 0in 3.5pt">+93(0)798322228=
</td></tr><tr><td width=3D"145" valign=3D"top" style=3D"width:81.8pt;pa=
dding:0in 3.5pt 0in 3.5pt">Email: <a href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</=
a></td></tr><tr><td wi=
dth=3D"334" colspan=3D"2" valign=3D"top" style=3D"width:173.9pt;padding:0in=
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></tr></table>=C2=A0</=
span></div>=C2=A0<=
/span><div><div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;pad=
ding:3.0pt 0in 0in 0in">From: Najmoddin Amiri=
 &lt;<a href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&g=
t; Sent: Thursday, October 6, 2022 12:47 PM To: &#39;B=
ilal Stanekzai&#39; &lt;<a href=3D"mailto:bilal.stanekzai@jack.af">bilal.st=
anekzai@jack.af</a>&gt; Cc: &#39;Shirzada, Haseeb&#39; &lt;<a hre=
f=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; &#39;=
NOC IOG&#39; &lt;<a href=3D"mailto:noc@io-global.com">noc@io-global.com</a>=
&gt;; &#39;Muska Popal&#39; &lt;<a href=3D"mailto:muska@io-global.com">musk=
a@io-global.com</a>&gt;; faisal.ahmadzai@jack.ngo; mansoor@jack.ngo; &#39;Z=
ia Mamuzai&#39; &lt;<a href=3D"mailto:zmamuzai@io-global.com">zmamuzai@io-g=
lobal.com</a>&gt;; &#39;Info IO&#39; &lt;<a href=3D"mailto:info@io-global.c=
om">info@io-global.com</a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"mailt=
o:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; syusofzai@jack.ngo; &=
#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailto:bahmad@io-global.com">bahm=
ad@io-global.com</a>&gt;; &#39;A Mujadidy&#39; &lt;<a href=3D"mailto:mujadi=
dy@io-global.com">mujadidy@io-global.com</a>&gt;; &#39;Bashir Ahmad Onsi&#3=
9; &lt;<a href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;=
; &#39;Bilal Mujaddidi&#39; &lt;<a href=3D"mailto:bmujaddidi@io-global.com"=
>bmujaddidi@io-global.com</a>&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"mailto:=
noc@io-global.com">noc@io-global.com</a>&gt;; &#39;Afsona Sulaiman&#39; &lt=
;<a href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>&gt;=
; &#39;Mohammad Sohail&#39; &lt;<a href=3D"mailto:msohail@io-global.com">ms=
ohail@io-global.com</a>&gt;; &#39;Mohammad Wali Sherzai&#39; &lt;<a href=3D=
"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; &#39;Suppor=
t | IO-Global&#39; &lt;<a href=3D"mailto:helpdesk@io-global.com">helpdesk@i=
o-global.com</a>&gt; Subject: RE: 06 Sep 2022_Internet problem_IS=
P</div></div>=C2=A0<s=
pan style=3D"color:#002060">Dear Stanekzai,=C2=A0<sp=
an style=3D"color:#002060">Thanks for your kind email!=C2=A0As you know we did everything to ha=
ve your satisfaction and solve your confusion or any question regarding the=
 link problem, if it=E2=80=99s possible to visit your office today and have=
 a meeting regarding our quality assurance and solve your all questions wit=
h evidence Infront of you so kindly let us know, otherwise we respect your =
decision regarding connection contract.<s=
pan style=3D"color:#002060">=C2=A0Best Regards,</s=
pan>=C2=A0</sp=
an><div><table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" style=3D"border-collapse:collapse"><tr><td width=3D"229" =
rowspan=3D"3" style=3D"width:141.75pt;border:none;border-right:solid window=
text 1.0pt;padding:0in 5.4pt 0in 5.4pt"><img border=3D"0" width=3D"147" height=
=3D"59" style=3D"width:1.5312in;height:.6145in" id=3D"Picture_x0020_11" src=
=3D"cid:image006.png@01D8D982.929984A0">Io Global Services (Pvt.) Ltd=
</td><td width=3D"192" vali=
gn=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">Najmoddin AmiriServiceDesk <span=
 style=3D"font-size:10.0pt;line-height:105%;font-family:&quot;Times New Rom=
an&quot;,serif;color:#44546a">| Quality Control Officer</td></tr><tr><td width=3D"192"=
 valign=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">(24/7): +93(0)728300395=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 +93(0)798322221O=
fficial Hours:0202213121/2</td></tr><tr><td width=3D"192" valign=
=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email:=
 <a href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a></sp=
an></td></tr><tr><td width=3D"420" colspan=3D"2" valign=3D"top" style=
=3D"width:267.6pt;padding:0in 5.4pt 0in 5.4pt"><img border=3D"0" width=
=3D"406" height=3D"78" style=3D"width:4.2291in;height:.8125in" id=3D"Pictur=
e_x0020_12" src=3D"cid:image007.png@01D8D982.929984A0"></td></tr></t=
able>=C2=A0=
</div>=C2=A0</p=
><div><div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0p=
t 0in 0in 0in">From: Bilal Stanekzai &lt;<a h=
ref=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; =
Sent: Thursday, October 6, 2022 12:18 PM To: &#39;Najmoddi=
n Amiri&#39; &lt;<a href=3D"mailto:helpdesk@io-global.com">helpdesk@io-glob=
al.com</a>&gt; Cc: &#39;Shirzada, Haseeb&#39; &lt;<a href=3D"mail=
to:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; &#39;NOC IOG&#=
39; &lt;<a href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; &#3=
9;Muska Popal&#39; &lt;<a href=3D"mailto:muska@io-global.com">muska@io-glob=
al.com</a>&gt;; <a href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai=
@jack.ngo</a>; <a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#=
39;Zia Mamuzai&#39; &lt;<a href=3D"mailto:zmamuzai@io-global.com">zmamuzai@=
io-global.com</a>&gt;; &#39;Info IO&#39; &lt;<a href=3D"mailto:info@io-glob=
al.com">info@io-global.com</a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"m=
ailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a href=3D"mailto=
:syusofzai@jack.ngo">syusofzai@jack.ngo</a>; &#39;Bashir Ahmad Onsi&#39; &l=
t;<a href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; &#3=
9;A Mujadidy&#39; &lt;<a href=3D"mailto:mujadidy@io-global.com">mujadidy@io=
-global.com</a>&gt;; &#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailto:bahm=
ad@io-global.com">bahmad@io-global.com</a>&gt;; &#39;Bilal Mujaddidi&#39; &=
lt;<a href=3D"mailto:bmujaddidi@io-global.com">bmujaddidi@io-global.com</a>=
&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"mailto:noc@io-global.com">noc@io-glo=
bal.com</a>&gt;; &#39;Afsona Sulaiman&#39; &lt;<a href=3D"mailto:asulaiman@=
io-global.com">asulaiman@io-global.com</a>&gt;; &#39;Mohammad Sohail&#39; &=
lt;<a href=3D"mailto:msohail@io-global.com">msohail@io-global.com</a>&gt;; =
&#39;Mohammad Wali Sherzai&#39; &lt;<a href=3D"mailto:msherzai@io-global.co=
m">msherzai@io-global.com</a>&gt; Subject: RE: 06 Sep 2022_Intern=
et problem_ISP</div></div>=C2=A0Dear Amiri Sahib,=
=C2=A0Still I haven=E2=80=99t received answer for my this quest=
ion, Our report shows that we have 7MB us=
age, and at the same time you return your report that we have 14 MB of inte=
rnet usage.=C2=A0If the question is about lack of monthl=
y payment, you should say it. We don&#39;t want to discuss with you every d=
ay and we don&#39;t want our operational to be stop. Yesterday your t=
echnical employee came and checked the usage was the same in Mikrotik and t=
he link you sent, because we complained<s=
pan style=3D"font-size:10.0pt;color:#1f497d">=C2=A0If it happens agai=
n, we will end the contract without giving another notice.=C2=A0</spa=
n>Thanks,Bilal=C2=A0<div><div style=3D"border:none;border-top:solid #e=
1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: =
Najmoddin Amiri [<a href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@=
io-global.com</a>] Sent: Wednesday, October 5, 2022 2:48 PM <=
b>To: &#39;Bilal Stanekzai&#39; Cc: &#39;Shirzada, Haseeb&#39=
;; &#39;NOC IOG&#39;; &#39;Muska Popal&#39;; <a href=3D"mailto:faisal.ahmad=
zai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a href=3D"mailto:mansoor@jack.=
ngo">mansoor@jack.ngo</a>; &#39;Zia Mamuzai&#39;; &#39;Info IO&#39;; &#39;S=
aboor Jalal&#39;; <a href=3D"mailto:syusofzai@jack.ngo">syusofzai@jack.ngo<=
/a>; &#39;Bashir Ahmad Onsi&#39;; &#39;A Mujadidy&#39;; &#39;Bashir Ahmad O=
nsi&#39;; &#39;Bilal Mujaddidi&#39;; &#39;NOC IOG&#39;; &#39;Afsona Sulaima=
n&#39;; &#39;Mohammad Sohail&#39;; &#39;Mohammad Wali Sherzai&#39;; &#39;Su=
pport | IO-Global&#39; Subject: RE: 06 Sep 2022_Internet problem_=
ISP</div></div>=C2=A0=
Dear Stanekzai SB,=C2=A0Your link is =C2=A0dedicate not shared =C2=
=A0engineer will visit and guide you how to check =C2=A0and know the bandwi=
dth which is configured than kindly let us know if there is anything else t=
o assist with.=C2=A0<s=
pan style=3D"font-size:9.0pt;line-height:105%;font-family:&quot;Times New R=
oman&quot;,serif;color:#bf1e2d">Best Regards,<div><table cla=
ss=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" styl=
e=3D"border-collapse:collapse"><tr><td width=3D"229" rowspan=3D"3" style=3D=
"width:141.75pt;border:none;border-right:solid windowtext 1.0pt;padding:0in=
 5.4pt 0in 5.4pt"><img border=3D"0" width=3D"147" height=3D"59" style=3D"width=
:1.5312in;height:.6145in" id=3D"Picture_x0020_9" src=3D"cid:image006.png@01=
D8D982.929984A0">Io Global Services (Pvt.) Ltd</td><td width=3D"192" valign=3D"top" style=3D"wid=
th:125.85pt;padding:0in 5.4pt 0in 5.4pt">Najmoddin Amiri=
ServiceDesk | Quality Control O=
fficer</td></tr><tr><td width=3D"192" valign=3D"top" style=
=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">(24/7): +93(0)728300=
395=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 +93(0)798322221Official Hours:020221=
3121/2</td></tr><tr><td width=3D"192" valign=3D"top" style=3D"wi=
dth:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email: <a href=3D"m=
ailto:helpdesk@io-global.com">helpdesk@io-gl=
obal.com</a></td></tr><tr=
><td width=3D"420" colspan=3D"2" valign=3D"top" style=3D"width:267.6pt;padd=
ing:0in 5.4pt 0in 5.4pt">=
<img border=3D"0" width=3D"406" height=3D"78"=
 style=3D"width:4.2291in;height:.8125in" id=3D"Picture_x0020_10" src=3D"cid=
:image007.png@01D8D982.929984A0"></td></tr></table>=C2=A0</div>=C2=A0<div><div style=3D"bord=
er:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: Bilal Stanekzai &lt;<a href=3D"mailto:bilal.sta=
nekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; Sent: Wednesday,=
 October 5, 2022 2:37 PM To: &#39;Najmoddin Amiri&#39; &lt;<a hre=
f=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; Cc=
: &#39;Shirzada, Haseeb&#39; &lt;<a href=3D"mailto:haseeb.shirzada@jack=
.af">haseeb.shirzada@jack.af</a>&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"mail=
to:noc@io-global.com">noc@io-global.com</a>&gt;; &#39;Muska Popal&#39; &lt;=
<a href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a href=
=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a href=
=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Zia Mamuzai&#39; &l=
t;<a href=3D"mailto:zmamuzai@io-global.com">zmamuzai@io-global.com</a>&gt;;=
 &#39;Info IO&#39; &lt;<a href=3D"mailto:info@io-global.com">info@io-global=
.com</a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"mailto:sjalal@io-global=
.com">sjalal@io-global.com</a>&gt;; <a href=3D"mailto:syusofzai@jack.ngo">s=
yusofzai@jack.ngo</a>; &#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailto:ba=
hmad@io-global.com">bahmad@io-global.com</a>&gt;; &#39;A Mujadidy&#39; &lt;=
<a href=3D"mailto:mujadidy@io-global.com">mujadidy@io-global.com</a>&gt;; &=
#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailto:bahmad@io-global.com">bahm=
ad@io-global.com</a>&gt;; &#39;Bilal Mujaddidi&#39; &lt;<a href=3D"mailto:b=
mujaddidi@io-global.com">bmujaddidi@io-global.com</a>&gt;; &#39;NOC IOG&#39=
; &lt;<a href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; &#39;=
Afsona Sulaiman&#39; &lt;<a href=3D"mailto:asulaiman@io-global.com">asulaim=
an@io-global.com</a>&gt;; &#39;Mohammad Sohail&#39; &lt;<a href=3D"mailto:m=
sohail@io-global.com">msohail@io-global.com</a>&gt;; &#39;Mohammad Wali She=
rzai&#39; &lt;<a href=3D"mailto:msherzai@io-global.com">msherzai@io-global.=
com</a>&gt; Subject: RE: 06 Sep 2022_Internet problem_ISP</di=
v></div>=C2=A0Dear Amiri Sahib,<span=
 style=3D"color:#1f497d">=C2=A0Thanks for respectful email, a new router was installed=
 in our office on Monday, I don&#39;t know which of your employees did it. =
It is a shame for an educated person to show favor in business.<span=
 dir=3D"RTL"></sp=
an> You have =
not yet given a reasonable answer to our question my question I want to know for which link we pay monthly is it s=
hared or dedicated.and </spa=
n>=C2=A0=C2=A0</sp=
an>Our report shows that we=
 have 7MB usage, and at the same time you return your report that we have 1=
4 MB of internet usage.=C2=A0Thanks,Bilal=C2=A0<div><div style=3D"bord=
er:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: Najmoddin Amiri [<a href=3D"mailto:helpdesk@io-=
global.com">mailto:helpdesk@io-global.com</a>] Sent: Wednesday, =
October 5, 2022 1:51 PM To: &#39;Bilal Stanekzai&#39; Cc:</=
b> &#39;Shirzada, Haseeb&#39;; &#39;NOC IOG&#39;; &#39;Muska Popal&#39;; <a=
 href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a =
href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Zia Mamuzai&#39=
;; &#39;Info IO&#39;; &#39;Saboor Jalal&#39;; <a href=3D"mailto:syusofzai@j=
ack.ngo">syusofzai@jack.ngo</a>; &#39;Bashir Ahmad Onsi&#39;; &#39;A Mujadi=
dy&#39;; &#39;Bashir Ahmad Onsi&#39;; &#39;Bilal Mujaddidi&#39;; &#39;Suppo=
rt | IO-Global&#39;; &#39;NOC IOG&#39;; &#39;Afsona Sulaiman&#39;; &#39;Moh=
ammad Sohail&#39;; &#39;Mohammad Wali Sherzai&#39; Subject: RE: 0=
6 Sep 2022_Internet problem_ISP</div></div>=C2=
=A0Dear Stanekzai sb,=C2=A0With al=
l due respect from IO-Global!=C2=A0As per o=
ur phone conversation, please note the issue as below,=C2=
=A0=C3=98=C2=A0 You checking the bandwidth in router board which is not showing th=
e actual or configured bandwidth,=C3=98=C2=A0 Your link is overloaded with 2mbps m=
ore then contractual bandwidth so you may face with slow browsing at site i=
f you not control the bandwidth utilization or users limitation or upgrade =
the connection to 14mbps=C3=98=C2=A0 =
We have provided the live graph, PRTG graph f=
or your kind information to control the bandwidth and monitoring which is h=
ighly recommended source for your satisfaction all the time=
=C3=98=C2=A0 =
Hereby=
 request you to connect the link directly with pc and put maximum load than=
 check the task manager than you may found the link with its contractual ba=
ndwidth and high quality of service =C3=98=C2=A0 Kindly note that we providing the=
 internet service along with IT services at respected jack NGEO =C2=A0like =
your internal configuration with no cast and you have to know that shared p=
roblem is not our service problem its based on your lack of IT and not gett=
ing the proper t shoot from our side (helpdesk).=C2=A0</spa=
n>Note: we are here with all available support at your service and=
 we will send engineer to the site and =C2=A0we value your operation as our=
 own and your great satisfaction is our top priority task.=
=C2=A0<span=
 style=3D"font-size:9.0pt;line-height:105%;font-family:&quot;Times New Roma=
n&quot;,serif;color:#bf1e2d">Best Regards, <div><table class=
=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" style=
=3D"border-collapse:collapse"><tr><td width=3D"229" rowspan=3D"3" style=3D"=
width:141.75pt;border:none;border-right:solid windowtext 1.0pt;padding:0in =
5.4pt 0in 5.4pt"><img border=3D"0" width=3D"147" height=3D"59" style=3D"width:=
1.5312in;height:.6145in" id=3D"Picture_x0020_7" src=3D"cid:image006.png@01D=
8D982.929984A0">Io Global Services (Pvt.) Ltd</td><td width=3D"192" valign=3D"top" style=3D"widt=
h:125.85pt;padding:0in 5.4pt 0in 5.4pt">Najmoddin Amiri<=
/b>ServiceDesk | Quality Control Of=
ficer</td></tr><tr><td width=3D"192" valign=3D"top" style=3D=
"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">(24/7): +93(0)7283003=
95=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 +93(0)798322221Official Hours:020221=
3121/2</td></tr><tr><td width=3D"192" valign=3D"top" style=3D"wi=
dth:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email: <a href=3D"m=
ailto:helpdesk@io-global.com">helpdesk@io-gl=
obal.com</a></td></tr><tr=
><td width=3D"420" colspan=3D"2" valign=3D"top" style=3D"width:267.6pt;padd=
ing:0in 5.4pt 0in 5.4pt">=
<img border=3D"0" width=3D"406" height=3D"78"=
 style=3D"width:4.2291in;height:.8125in" id=3D"Picture_x0020_8" src=3D"cid:=
image007.png@01D8D982.929984A0"></td></tr></table>=C2=A0</div>=C2=A0<div><div style=3D"borde=
r:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: Bilal Stanekzai &lt;<a href=3D"mailto:bilal.sta=
nekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; Sent: Wednesday,=
 October 5, 2022 1:03 PM To: &#39;Support | IO-Global&#39; &lt;<a=
 href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; <=
b>Cc: &#39;Shirzada, Haseeb&#39; &lt;<a href=3D"mailto:haseeb.shirzada@=
jack.af">haseeb.shirzada@jack.af</a>&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"=
mailto:noc@io-global.com">noc@io-global.com</a>&gt;; &#39;Muska Popal&#39; =
&lt;<a href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a h=
ref=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Info IO&#39; &lt=
;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; &#39;Moh=
ammad Wali Sherzai&#39; &lt;<a href=3D"mailto:msherzai@io-global.com">msher=
zai@io-global.com</a>&gt;; &#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailt=
o:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a href=3D"mailto:asu=
laiman@io-global.com">asulaiman@io-global.com</a>; &#39;Javed Rahmatyar&#39=
; &lt;<a href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com<=
/a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"mailto:sjalal@io-global.com"=
>sjalal@io-global.com</a>&gt;; <a href=3D"mailto:syusofzai@jack.ngo">syusof=
zai@jack.ngo</a> Subject: RE: 06 Sep 2022_Internet problem_ISP</p=
></div></div>=C2=A0Dear IO-global Team,=
=C2=A0As pe=
r our conversation via whatsapp and ongoing regular complaint regarding int=
ernet bandwidth, there is a difference between your report that you sent to=
 us and the one that we check on our mikrotik (see attached), now I want to=
 know for which link we pay monthly is it shared or dedicated?<p=
 class=3D"MsoNormal">=C2=A0Our report shows that we have=
 7MB usage, and at the same time you return your report that we have 14 MB =
of internet usage (overload) and that&#39;s a big difference, one single vo=
ice message (whatsapp) getting 5minute to send.=C2=A0Tod=
ay&#39;s screenshots are attached.=C2=A0=C2=A0Thanks,Bilal=C2=A0=C2=A0<div><div style=3D=
"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: Support | IO-Global [<a href=3D"mailto:help=
desk@io-global.com">mailto:helpdesk@io-global.com</a>] Sent: Wed=
nesday, September 7, 2022 1:20 PM To: &#39;Bilal Stanekzai&#39;<b=
r>Cc: &#39;Shirzada, Haseeb&#39;; &#39;NOC IOG&#39;; &#39;Muska Popa=
l&#39;; <a href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ng=
o</a>; <a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Info =
IO&#39;; &#39;Mohammad Wali Sherzai&#39;; &#39;Bashir Ahmad Onsi&#39;; <a h=
ref=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; &#39;Ja=
ved Rahmatyar&#39;; &#39;Saboor Jalal&#39;; <a href=3D"mailto:helpdesk@io-g=
lobal.com">helpdesk@io-global.com</a> Subject: RE: 06 Sep 2022_In=
ternet problem_ISP</div></div><=
p class=3D"MsoNormal">=C2=A0Dear Mr. Stanekzai,=C2=A0As requested our engineer has visited your LAN in person and =
as per our technical report the link is completely healthy for operations (=
the engineer has been provided the attached reports) kindly check now and s=
hare your feedback. =C2=A0<div><table class=3D"MsoNormalTable" border=3D"0"=
 cellspacing=3D"0" cellpadding=3D"0" style=3D"border-collapse:collapse"><tr=
><td width=3D"229" rowspan=3D"3" style=3D"width:141.75pt;border:none;border=
-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt"><img border=3D"0" w=
idth=3D"147" height=3D"59" style=3D"width:1.5312in;height:.6145in" id=3D"Pi=
cture_x0020_5" src=3D"cid:image006.png@01D8D982.929984A0">Io Global=
 Services (Pvt.) Ltd</td><t=
d width=3D"192" valign=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt 0i=
n 5.4pt">Thanks &amp; Regards,=C2=
=A0<spa=
n style=3D"font-size:10.0pt;line-height:105%;font-family:&quot;Times New Ro=
man&quot;,serif;color:#bf1e2d">Monir Mohmand Helpdesk Agent =
</td></tr><tr><td width=3D"192" valign=3D"top" style=3D"width:125.85pt;padd=
ing:0in 5.4pt 0in 5.4pt">=
(24/7): +93(0)797565367=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 +9=
3(0)799895226<=
span style=3D"font-size:8.0pt;line-height:105%;font-family:&quot;Times New =
Roman&quot;,serif;color:black">=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0 =C2=A0=C2=A0=C2=A0+93(0)798322221Official Ho=
urs:0202213121/2</td></tr><tr><td width=3D"192" valign=3D"top" s=
tyle=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email: <a=
 href=3D"mailto:helpdesk@io-global.com">helpdesk@io-glo=
bal.com</a></td></tr><tr>=
<td width=3D"420" colspan=3D"2" valign=3D"top" style=3D"width:267.6pt;paddi=
ng:0in 5.4pt 0in 5.4pt"><=
span style=3D"color:#1f497d"><img border=3D"0" width=3D"406" height=3D"78" =
style=3D"width:4.2291in;height:.8125in" id=3D"Picture_x0020_6" src=3D"cid:i=
mage008.png@01D8D982.929984A0"></td></tr></table>=C2=A0</div>=C2=A0<div><div style=3D"border=
:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">From: Support | IO-Global [<a href=3D"mailto:helpdesk@io=
-global.com">mailto:helpdesk@io-global.com</a>] Sent: Wednesday,=
 September 7, 2022 9:18 AM To: &#39;Bilal Stanekzai&#39; &lt;<a h=
ref=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; <=
b>Cc: &#39;Shirzada, Haseeb&#39; &lt;<a href=3D"mailto:haseeb.shirzada@=
jack.af">haseeb.shirzada@jack.af</a>&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"=
mailto:noc@io-global.com">noc@io-global.com</a>&gt;; &#39;Muska Popal&#39; =
&lt;<a href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a h=
ref=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Info IO&#39; &lt=
;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; &#39;Moh=
ammad Wali Sherzai&#39; &lt;<a href=3D"mailto:msherzai@io-global.com">msher=
zai@io-global.com</a>&gt;; &#39;Bashir Ahmad Onsi&#39; &lt;<a href=3D"mailt=
o:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a href=3D"mailto:asu=
laiman@io-global.com">asulaiman@io-global.com</a>; &#39;Javed Rahmatyar&#39=
; &lt;<a href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com<=
/a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"mailto:sjalal@io-global.com"=
>sjalal@io-global.com</a>&gt;; <a href=3D"mailto:helpdesk@io-global.com">he=
lpdesk@io-global.com</a> Subject: RE: 06 Sep 2022_Internet proble=
m_ISP</div></div>=C2=A0Dear Mr. Stanekzai,=C2=A0Following to the pervious email since no=
w we are monitoring the link with our technical teams and found the connect=
ion fine, the attached live bandwidth report Is for your more information k=
indly once check status now and let us know if needed to we dispatch our te=
chnician for your LAN checkup.=C2=A0<div><table class=3D"MsoNormalTable" bo=
rder=3D"0" cellspacing=3D"0" cellpadding=3D"0" style=3D"border-collapse:col=
lapse"><tr><td width=3D"229" rowspan=3D"3" style=3D"width:141.75pt;border:n=
one;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt"><img bord=
er=3D"0" width=3D"147" height=3D"59" style=3D"width:1.5312in;height:.6145in=
" id=3D"Picture_x0020_3" src=3D"cid:image006.png@01D8D982.929984A0">=
=
I=
o Global Services (Pvt.) Ltd</p=
></td><td width=3D"192" valign=3D"top" style=3D"width:125.85pt;padding:0in =
5.4pt 0in 5.4pt"><span=
 style=3D"font-size:9.0pt;line-height:105%;font-family:&quot;Times New Roma=
n&quot;,serif;color:#bf1e2d">Thanks &amp; Regards,=C2=A0=
Monir Mohmand Helpdesk Agent <=
/b></td></tr><tr><td width=3D"192" valign=3D"top" style=3D"width:125.85=
pt;padding:0in 5.4pt 0in 5.4pt">(24/7): +93(0)797565367<p=
 class=3D"MsoNormal" style=3D"line-height:105%">=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0 +93(0)799895226=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0 =C2=A0=C2=A0=C2=A0+93(0)798322221Offic=
ial Hours:0202213121/2</td></tr><tr><td width=3D"192" valign=3D"=
top" style=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email: </s=
pan><a href=3D"mailto:helpdesk@io-global.com">helpdesk@=
io-global.com</a></td></t=
r><tr><td width=3D"420" colspan=3D"2" valign=3D"top" style=3D"width:267.6pt=
;padding:0in 5.4pt 0in 5.4pt"><img border=3D"0" width=3D"406" height=
=3D"78" style=3D"width:4.2291in;height:.8125in" id=3D"Picture_x0020_4" src=
=3D"cid:image008.png@01D8D982.929984A0"></td></tr></table>=C2=A0</div>=C2=A0<div><div style=
=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><=
p class=3D"MsoNormal">From: Support | IO-Global [<a href=3D"mailto:h=
elpdesk@io-global.com">mailto:helpdesk@io-global.com</a>] Sent: =
Tuesday, September 6, 2022 5:06 PM To: &#39;Bilal Stanekzai&#39; =
&lt;<a href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&=
gt; Cc: &#39;Shirzada, Haseeb&#39; &lt;<a href=3D"mailto:haseeb.s=
hirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; &#39;NOC IOG&#39; &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; &#39;Muska Pop=
al&#39; &lt;<a href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&=
gt;; <a href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</=
a>; <a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; &#39;Info IO&=
#39; &lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
&#39;Mohammad Wali Sherzai&#39; &lt;<a href=3D"mailto:msherzai@io-global.co=
m">msherzai@io-global.com</a>&gt;; &#39;Bashir Ahmad Onsi&#39; &lt;<a href=
=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a href=3D"m=
ailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; &#39;Javed Rahm=
atyar&#39; &lt;<a href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-gl=
obal.com</a>&gt;; &#39;Saboor Jalal&#39; &lt;<a href=3D"mailto:sjalal@io-gl=
obal.com">sjalal@io-global.com</a>&gt;; <a href=3D"mailto:helpdesk@io-globa=
l.com">helpdesk@io-global.com</a> Subject: RE: 06 Sep 2022_Intern=
et problem_ISP</div></div>=C2=A0Dear Mr. Stanekzai,=C2=A0With all due respect from IO-G=
lobal Services!=C2=A0T=
hank you for sharing the concerns with us, I am personally in contact with =
you through WhatsApp in these days and we have been talked about the link s=
tatus most of the time we found the link issue with your internal MikroTik =
Router board. =C2=A0Ho=
wever, when we are facing any general issue we according inform our clients=
 accordingly in the last past three days we did not faced any general issue=
s just yesterday for 20Mintus we have faced an unexpected issue which it re=
stored soon. =C2=A0Mea=
nwhile, as we are currently checking the link is healthy for your operation=
s your able to get 15mbps downlink an 14mbps uplink (24mbps totally) withou=
t any trouble, so kindly check the link status/performance on IT based and =
let us know if needed to we dispatch our technician for overall checkup. We=
 are here to serve you with the best services.=C2=A0=
NOTE: the devices status =
is for your more information.=C2=A0<div><table class=3D"MsoNormalTable"=
 border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"b=
order-collapse:collapse;margin-left:.1in;margin-right:.1in"><tr><td width=
=3D"229" rowspan=3D"3" style=3D"width:141.75pt;border:none;border-right:sol=
id windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt"><img border=3D"0" width=3D"14=
7" height=3D"59" style=3D"width:1.5312in;height:.6145in" id=3D"Picture_x002=
0_1" src=3D"cid:image006.png@01D8D982.929984A0">Io Global Services (P=
vt.) Ltd</td><td width=3D"1=
92" valign=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt 0in 5.4pt">Thanks &amp; Regards,=C2=A0</b=
>Monir Mohmand <s=
pan style=3D"font-size:9.0pt;line-height:105%;font-family:&quot;Times New R=
oman&quot;,serif;color:#bf1e2d">Helpdesk Agent </td></tr><tr=
><td width=3D"192" valign=3D"top" style=3D"width:125.85pt;padding:0in 5.4pt=
 0in 5.4pt">(24/7): +93(0)797565367=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 +93(0)79989522=
6=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
 =C2=A0=C2=A0=C2=A0+93(0)798322221Official Hours:020221=
3121/2</td></tr><tr><td width=3D"192" valign=3D"top" style=3D"wi=
dth:125.85pt;padding:0in 5.4pt 0in 5.4pt">Email: <a href=3D"m=
ailto:helpdesk@io-global.com">helpdesk@io-global.com</s=
pan></a></td></tr><tr><td width=
=3D"420" colspan=3D"2" valign=3D"top" style=3D"width:267.6pt;padding:0in 5.=
4pt 0in 5.4pt"><img border=3D"0" width=3D"406" height=3D"78" style=3D"=
width:4.2291in;height:.8125in" id=3D"Picture_x0020_2" src=3D"cid:image008.p=
ng@01D8D982.929984A0"></td></tr></table>=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=
=C2=A0 </div>=C2=A0<div><div style=3D"border:none;border-=
top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><=
b>From: Bilal Stanekzai [<a href=3D"mailto:bilal.stanekzai@jack.af">mai=
lto:bilal.stanekzai@jack.af</a>] Sent: Tuesday, September 6, 202=
2 4:26 PM To: &#39;helpdesk IOG&#39; &lt;<a href=3D"mailto:helpde=
sk@io-global.com">helpdesk@io-global.com</a>&gt; Cc: &#39;Shirzad=
a, Haseeb&#39; &lt;<a href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirza=
da@jack.af</a>&gt;; &#39;NOC IOG&#39; &lt;<a href=3D"mailto:noc@io-global.c=
om">noc@io-global.com</a>&gt;; &#39;Muska Popal&#39; &lt;<a href=3D"mailto:=
muska@io-global.com">muska@io-global.com</a>&gt;; <a href=3D"mailto:faisal.=
ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; <a href=3D"mailto:mansoor@=
jack.ngo">mansoor@jack.ngo</a> Subject: 06 Sep 2022_Internet prob=
lem_ISP</div></div>=C2=A0Dear IO-Global ISP,=C2=A0We have been in touched with your team for the last three days that=
 we are not getting the internet bandwidth we have purchased. Today your em=
ployee Muska Popal said that there has been a problem with our internet for=
 the past three days. =C2=A0See the attachment we are trying to send 29Sec voice message in then=
 sent in 6 minutes.=C2=A0At the start of the contract, we mentioned to you that if there is any =
problem or backup, then inform us so that we can schedule our Meeting, Conf=
erence time and give an answer to our Senior Management. We do not receive =
the amount of internet that will be mentioned in the bilateral contract wit=
h you.=C2=A0If this i=
s the case and we did not get satisfaction from your internet in one month =
please accept this email as one month notice in all our links.=C2=A0=C2=A0Thanks,Bilal</div></body></html>

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