JezK

Edit File: 1665042588.M206696P600.mocha3025.mochahost.com,S=112270,W=114437:2,S

Envelope-to: faisal.ahmadzai@jack.ngo,
 mansoor@jack.ngo,
 syusofzai@jack.ngo
Delivery-date: Thu, 06 Oct 2022 03:49:48 -0400
From: "Bilal Stanekzai" <bilal.stanekzai@jack.af>
To: "'Najmoddin Amiri'" <helpdesk@io-global.com>
Cc: "'Shirzada, Haseeb'" <haseeb.shirzada@jack.af>,
	"'NOC IOG'" <noc@io-global.com>,
	"'Muska Popal'" <muska@io-global.com>,
	<faisal.ahmadzai@jack.ngo>,
	<mansoor@jack.ngo>,
	"'Zia Mamuzai'" <zmamuzai@io-global.com>,
	"'Info IO'" <info@io-global.com>,
	"'Saboor Jalal'" <sjalal@io-global.com>,
	<syusofzai@jack.ngo>,
	"'Bashir Ahmad Onsi'" <bahmad@io-global.com>,
	"'A Mujadidy'" <mujadidy@io-global.com>,
	"'Bashir Ahmad Onsi'" <bahmad@io-global.com>,
	"'Bilal Mujaddidi'" <bmujaddidi@io-global.com>,
	"'NOC IOG'" <noc@io-global.com>,
	"'Afsona Sulaiman'" <asulaiman@io-global.com>,
	"'Mohammad Sohail'" <msohail@io-global.com>,
	"'Mohammad Wali Sherzai'" <msherzai@io-global.com>
References: <00bd01d8c1e7$b2454580$16cfd080$@jack.af> <003901d8c1ed$33719000$9a54b000$@io-global.com> <003401d8c275$0f1c8880$2d559980$@io-global.com> <006301d8c296$d2b1a4d0$7814ee70$@io-global.com> <00a801d8d895$3ec00d10$bc402730$@jack.af> <00b301d8d89b$c9d687c0$5d839740$@io-global.com> <01e501d8d8a2$4918e720$db4ab560$@jack.af> <00ff01d8d8a3$d280b9b0$77822d10$@io-global.com>
In-Reply-To: <00ff01d8d8a3$d280b9b0$77822d10$@io-global.com>
Subject: RE: 06 Sep 2022_Internet problem_ISP
Date: Thu, 6 Oct 2022 12:17:51 +0430
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Dear Amiri Sahib,

Still I haven't received answer for my this question, Our report shows that
we have 7MB usage, and at the same time you return your report that we have
14 MB of internet usage.

If the question is about lack of monthly payment, you should say it. We
don't want to discuss with you every day and we don't want our operational
to be stop.

Yesterday your technical employee came and checked the usage was the same in
Mikrotik and the link you sent, because we complained

If it happens again, we will end the contract without giving another notice.

Thanks,

Bilal

From: Najmoddin Amiri [mailto:helpdesk@io-global.com] 
Sent: Wednesday, October 5, 2022 2:48 PM
To: 'Bilal Stanekzai'
Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo;
mansoor@jack.ngo; 'Zia Mamuzai'; 'Info IO'; 'Saboor Jalal';
syusofzai@jack.ngo; 'Bashir Ahmad Onsi'; 'A Mujadidy'; 'Bashir Ahmad Onsi';
'Bilal Mujaddidi'; 'NOC IOG'; 'Afsona Sulaiman'; 'Mohammad Sohail';
'Mohammad Wali Sherzai'; 'Support | IO-Global'
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Stanekzai SB,

Your link is  dedicate not shared  engineer will visit and guide you how to
check  and know the bandwidth which is configured than kindly let us know if
there is anything else to assist with.

Best Regards,

Io Global Services (Pvt.) Ltd

Najmoddin Amiri

ServiceDesk | Quality Control Officer

(24/7): +93(0)728300395

+93(0)798322221

Official Hours:0202213121/2

Email: <mailto:helpdesk@io-global.com> helpdesk@io-global.com

From: Bilal Stanekzai <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> > 
Sent: Wednesday, October 5, 2022 2:37 PM
To: 'Najmoddin Amiri' <helpdesk@io-global.com
<mailto:helpdesk@io-global.com> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Zia Mamuzai' <zmamuzai@io-global.com
<mailto:zmamuzai@io-global.com> >; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Saboor Jalal' <sjalal@io-global.com
<mailto:sjalal@io-global.com> >; syusofzai@jack.ngo
<mailto:syusofzai@jack.ngo> ; 'Bashir Ahmad Onsi' <bahmad@io-global.com
<mailto:bahmad@io-global.com> >; 'A Mujadidy' <mujadidy@io-global.com
<mailto:mujadidy@io-global.com> >; 'Bashir Ahmad Onsi' <bahmad@io-global.com
<mailto:bahmad@io-global.com> >; 'Bilal Mujaddidi' <bmujaddidi@io-global.com
<mailto:bmujaddidi@io-global.com> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Afsona Sulaiman' <asulaiman@io-global.com
<mailto:asulaiman@io-global.com> >; 'Mohammad Sohail' <msohail@io-global.com
<mailto:msohail@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Amiri Sahib,

Thanks for respectful email, a new router was installed in our office on
Monday, I don't know which of your employees did it. It is a shame for an
educated person to show favor in business. You have not yet given a
reasonable answer to our question my question I want to know for which link
we pay monthly is it shared or dedicated.and   Our report shows that we have
7MB usage, and at the same time you return your report that we have 14 MB of
internet usage.

Thanks,

Bilal

From: Najmoddin Amiri [mailto:helpdesk@io-global.com] 
Sent: Wednesday, October 5, 2022 1:51 PM
To: 'Bilal Stanekzai'
Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Zia Mamuzai'; 'Info IO'; 'Saboor Jalal';
syusofzai@jack.ngo <mailto:syusofzai@jack.ngo> ; 'Bashir Ahmad Onsi'; 'A
Mujadidy'; 'Bashir Ahmad Onsi'; 'Bilal Mujaddidi'; 'Support | IO-Global';
'NOC IOG'; 'Afsona Sulaiman'; 'Mohammad Sohail'; 'Mohammad Wali Sherzai'
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Stanekzai sb,

With all due respect from IO-Global!

As per our phone conversation, please note the issue as below,

*  You checking the bandwidth in router board which is not showing the
actual or configured bandwidth,

*  Your link is overloaded with 2mbps more then contractual bandwidth so you
may face with slow browsing at site if you not control the bandwidth
utilization or users limitation or upgrade the connection to 14mbps

*  We have provided the live graph, PRTG graph for your kind information to
control the bandwidth and monitoring which is highly recommended source for
your satisfaction all the time

*  Hereby request you to connect the link directly with pc and put maximum
load than check the task manager than you may found the link with its
contractual bandwidth and high quality of service

*  Kindly note that we providing the internet service along with IT services
at respected jack NGEO  like your internal configuration with no cast and
you have to know that shared problem is not our service problem its based on
your lack of IT and not getting the proper t shoot from our side (helpdesk).

Note: we are here with all available support at your service and we will
send engineer to the site and  we value your operation as our own and your
great satisfaction is our top priority task.

Best Regards,

Io Global Services (Pvt.) Ltd

Najmoddin Amiri

ServiceDesk | Quality Control Officer

(24/7): +93(0)728300395

+93(0)798322221

Official Hours:0202213121/2

Email: <mailto:helpdesk@io-global.com> helpdesk@io-global.com

From: Bilal Stanekzai <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> > 
Sent: Wednesday, October 5, 2022 1:03 PM
To: 'Support | IO-Global' <helpdesk@io-global.com
<mailto:helpdesk@io-global.com> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >; 'Bashir Ahmad
Onsi' <bahmad@io-global.com <mailto:bahmad@io-global.com> >;
asulaiman@io-global.com <mailto:asulaiman@io-global.com> ; 'Javed Rahmatyar'
<jrahmatyar@io-global.com <mailto:jrahmatyar@io-global.com> >; 'Saboor
Jalal' <sjalal@io-global.com <mailto:sjalal@io-global.com> >;
syusofzai@jack.ngo <mailto:syusofzai@jack.ngo> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear IO-global Team,

As per our conversation via whatsapp and ongoing regular complaint regarding
internet bandwidth, there is a difference between your report that you sent
to us and the one that we check on our mikrotik (see attached), now I want
to know for which link we pay monthly is it shared or dedicated?

Our report shows that we have 7MB usage, and at the same time you return
your report that we have 14 MB of internet usage (overload) and that's a big
difference, one single voice message (whatsapp) getting 5minute to send.

Today's screenshots are attached.

Thanks,

Bilal

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Wednesday, September 7, 2022 1:20 PM
To: 'Bilal Stanekzai'
Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO'; 'Mohammad Wali Sherzai'; 'Bashir
Ahmad Onsi'; asulaiman@io-global.com <mailto:asulaiman@io-global.com> ;
'Javed Rahmatyar'; 'Saboor Jalal'; helpdesk@io-global.com
<mailto:helpdesk@io-global.com> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

As requested our engineer has visited your LAN in person and as per our
technical report the link is completely healthy for operations (the engineer
has been provided the attached reports) kindly check now and share your
feedback.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com <mailto:helpdesk@io-global.com>

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Wednesday, September 7, 2022 9:18 AM
To: 'Bilal Stanekzai' <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >; 'Bashir Ahmad
Onsi' <bahmad@io-global.com <mailto:bahmad@io-global.com> >;
asulaiman@io-global.com <mailto:asulaiman@io-global.com> ; 'Javed Rahmatyar'
<jrahmatyar@io-global.com <mailto:jrahmatyar@io-global.com> >; 'Saboor
Jalal' <sjalal@io-global.com <mailto:sjalal@io-global.com> >;
helpdesk@io-global.com <mailto:helpdesk@io-global.com> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

Following to the pervious email since now we are monitoring the link with
our technical teams and found the connection fine, the attached live
bandwidth report Is for your more information kindly once check status now
and let us know if needed to we dispatch our technician for your LAN
checkup.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com <mailto:helpdesk@io-global.com>

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Tuesday, September 6, 2022 5:06 PM
To: 'Bilal Stanekzai' <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >; 'Bashir Ahmad
Onsi' <bahmad@io-global.com <mailto:bahmad@io-global.com> >;
asulaiman@io-global.com <mailto:asulaiman@io-global.com> ; 'Javed Rahmatyar'
<jrahmatyar@io-global.com <mailto:jrahmatyar@io-global.com> >; 'Saboor
Jalal' <sjalal@io-global.com <mailto:sjalal@io-global.com> >;
helpdesk@io-global.com <mailto:helpdesk@io-global.com> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

With all due respect from IO-Global Services!

Thank you for sharing the concerns with us, I am personally in contact with
you through WhatsApp in these days and we have been talked about the link
status most of the time we found the link issue with your internal MikroTik
Router board.

However, when we are facing any general issue we according inform our
clients accordingly in the last past three days we did not faced any general
issues just yesterday for 20Mintus we have faced an unexpected issue which
it restored soon.

Meanwhile, as we are currently checking the link is healthy for your
operations your able to get 15mbps downlink an 14mbps uplink (24mbps
totally) without any trouble, so kindly check the link status/performance on
IT based and let us know if needed to we dispatch our technician for overall
checkup. We are here to serve you with the best services.

NOTE: the devices status is for your more information.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com <mailto:helpdesk@io-global.com>

From: Bilal Stanekzai [mailto:bilal.stanekzai@jack.af] 
Sent: Tuesday, September 6, 2022 4:26 PM
To: 'helpdesk IOG' <helpdesk@io-global.com <mailto:helpdesk@io-global.com> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> 
Subject: 06 Sep 2022_Internet problem_ISP

Dear IO-Global ISP,

We have been in touched with your team for the last three days that we are
not getting the internet bandwidth we have purchased. Today your employee
Muska Popal said that there has been a problem with our internet for the
past three days.

See the attachment we are trying to send 29Sec voice message in then sent in
6 minutes.

At the start of the contract, we mentioned to you that if there is any
problem or backup, then inform us so that we can schedule our Meeting,
Conference time and give an answer to our Senior Management. We do not
receive the amount of internet that will be mentioned in the bilateral
contract with you.

If this is the case and we did not get satisfaction from your internet in
one month please accept this email as one month notice in all our links.

Thanks,

Bilal

------=_NextPart_001_0099_01D8D97D.AB1996F0
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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US link=3D"#0563C1" =
vlink=3D"#954F72"><div class=3DWordSection1>Dear Amiri =
Sahib,<o:p></o:p><o:p>&nbsp;</o:p>Still I =
haven&#8217;t received answer for my this question, Our report shows that we have 7MB usage, and at the same time you =
return your report that we have 14 MB of internet usage.<o:p></o:p><o:p>&nbsp;</o:p>If the =
question is about lack of monthly payment, you should say it. We don't =
want to discuss with you every day and we don't want our operational to =
be stop. <o:p></o:p>Yesterday your technical =
employee came and checked the usage was the same in Mikrotik and the =
link you sent, because we complained<o:p></o:p><o:p>&nbsp;</o:p>If it =
happens again, we will end the contract without giving another =
notice.<o:p></o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Najmoddin Amiri =
[mailto:helpdesk@io-global.com] Sent: Wednesday, October 5, =
2022 2:48 PM To: 'Bilal Stanekzai' Cc: 'Shirzada, =
Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo; =
mansoor@jack.ngo; 'Zia Mamuzai'; 'Info IO'; 'Saboor Jalal'; =
syusofzai@jack.ngo; 'Bashir Ahmad Onsi'; 'A Mujadidy'; 'Bashir Ahmad =
Onsi'; 'Bilal Mujaddidi'; 'NOC IOG'; 'Afsona Sulaiman'; 'Mohammad =
Sohail'; 'Mohammad Wali Sherzai'; 'Support | =
IO-Global' Subject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Stanekzai SB,<o:p></o:p><o:p>&nbsp;</o:p>Your link is =
&nbsp;dedicate not shared &nbsp;engineer will visit and guide you how to =
check &nbsp;and know the bandwidth which is configured than kindly let =
us know if there is anything else to assist =
with.<o:p></o:p><o:p>&nbsp;</o:p>Best =
Regards,<o:p></o:p><div><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img width=3D147 =
height=3D59 id=3D"Picture_x0020_9" =
src=3D"cid:image001.png@01D8D97A.05252EB0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Najmoddin =
Amiri<o:p></o:p>ServiceDesk | Quality Control =
Officer<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)728300395<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o:p><=
/p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"Picture_x0020_10" =
src=3D"cid:image002.png@01D8D97A.05252EB0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Bilal Stanekzai &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; =
 Sent: Wednesday, October 5, 2022 2:37 PM To: =
'Najmoddin Amiri' &lt;<a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; =
Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Zia Mamuzai' =
&lt;<a =
href=3D"mailto:zmamuzai@io-global.com">zmamuzai@io-global.com</a>&gt;; =
'Info IO' &lt;<a =
href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; 'Saboor =
Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:syusofzai@jack.ngo">syusofzai@jack.ngo</a>; 'Bashir Ahmad =
Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; 'A =
Mujadidy' &lt;<a =
href=3D"mailto:mujadidy@io-global.com">mujadidy@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; =
'Bilal Mujaddidi' &lt;<a =
href=3D"mailto:bmujaddidi@io-global.com">bmujaddidi@io-global.com</a>&gt;=
; 'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Afsona =
Sulaiman' &lt;<a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>&gt;; =
'Mohammad Sohail' &lt;<a =
href=3D"mailto:msohail@io-global.com">msohail@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt; =
Subject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Amiri Sahib,<o:p></o:p><o:p>&nbsp;</o:p>Thanks for respectful =
email, a new router was installed in our office on Monday, I don't know =
which of your employees did it. It is a shame for an educated person to =
show favor in business. You have not yet =
given a reasonable answer to our question my question I want to know for =
which link we pay monthly is it shared or =
dedicated.and &nbsp;&nbsp;Our =
report shows that we have 7MB usage, and at the same time you return =
your report that we have 14 MB of internet usage.<o:p></o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Najmoddin Amiri [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Wednesday, October 5, 2022 1:51 PM To: =
'Bilal Stanekzai' Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska =
Popal'; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Zia Mamuzai'; =
'Info IO'; 'Saboor Jalal'; <a =
href=3D"mailto:syusofzai@jack.ngo">syusofzai@jack.ngo</a>; 'Bashir Ahmad =
Onsi'; 'A Mujadidy'; 'Bashir Ahmad Onsi'; 'Bilal Mujaddidi'; 'Support | =
IO-Global'; 'NOC IOG'; 'Afsona Sulaiman'; 'Mohammad Sohail'; 'Mohammad =
Wali Sherzai' Subject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Stanekzai =
sb,<o:p></o:p><o:p>&nbsp;</o:p>With all due =
respect from IO-Global!<o:p></o:p><o:p>&nbsp;</o:p>As per our =
phone conversation, please note the issue as =
below,<o:p></o:p><o:p>&nbsp;</o:p><![if !supportLists]>&Oslash;&nbsp; <![endif]>You checking the =
bandwidth in router board which is not showing the actual or configured =
bandwidth,<o:p></o:p><![if !supportLists]>&Oslash;&nbsp; <![endif]>Your link is overloaded =
with 2mbps more then contractual bandwidth so you may face with slow =
browsing at site if you not control the bandwidth utilization or users =
limitation or upgrade the connection to 14mbps<o:p></o:p><![if !supportLists]>&Oslash;&nbsp; <![endif]>We have provided the live =
graph, PRTG graph for your kind information to control the bandwidth and =
monitoring which is highly recommended source for your satisfaction all =
the time<o:p></o:p><![if !supportLists]>&Oslash;&nbsp; <![endif]>Hereby request you to =
connect the link directly with pc and put maximum load than check the =
task manager than you may found the link with its contractual bandwidth =
and high quality of service <o:p></o:p><![if !supportLists]>&Oslash;&nbsp; <![endif]>Kindly note that we =
providing the internet service along with IT services at respected jack =
NGEO &nbsp;like your internal configuration with no cast and you have to =
know that shared problem is not our service problem its based on your =
lack of IT and not getting the proper t shoot from our side =
(helpdesk).<o:p></o:p><o:p>&nbsp;</o:p>Note: we are =
here with all available support at your service and we will send =
engineer to the site and &nbsp;we value your operation as our own and =
your great satisfaction is our top priority =
task.<o:p></o:p><o:p>&nbsp;</o:p>Best Regards, =
<o:p></o:p><div><table class=3DMsoNormalTable border=3D0 =
cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D147 height=3D59 id=3D"Picture_x0020_7" =
src=3D"cid:image001.png@01D8D97A.05252EB0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Najmoddin =
Amiri<o:p></o:p>ServiceDesk | Quality Control =
Officer<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)728300395<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o:p><=
/p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"Picture_x0020_8" =
src=3D"cid:image002.png@01D8D97A.05252EB0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Bilal Stanekzai &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt; =
 Sent: Wednesday, October 5, 2022 1:03 PM To: =
'Support | IO-Global' &lt;<a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; =
Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO' =
&lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar' &lt;<a =
href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com</a>&gt;=
; 'Saboor Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:syusofzai@jack.ngo">syusofzai@jack.ngo</a> Subject:<=
/b> RE: 06 Sep 2022_Internet problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear IO-global Team,<o:p></o:p><o:p>&nbsp;</o:p=
>As per =
our conversation via whatsapp and ongoing regular complaint regarding =
internet bandwidth, there is a difference between your report that you =
sent to us and the one that we check on our mikrotik (see attached), now =
I want to know for which link we pay monthly is it shared or =
dedicated?<o:p></o:p><o:p>&nbsp;</o:p>Our report shows that we =
have 7MB usage, and at the same time you return your report that we have =
14 MB of internet usage (overload) and that's a big difference, one =
single voice message (whatsapp) getting 5minute to =
send.<o:p></o:p><o:p>&nbsp;</o:p=
>Today's =
screenshots are attached.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Wednesday, September 7, 2022 1:20 PM To: =
'Bilal Stanekzai' Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska =
Popal'; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO'; =
'Mohammad Wali Sherzai'; 'Bashir Ahmad Onsi'; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar'; 'Saboor Jalal'; <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a> S=
ubject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>As requested our =
engineer has visited your LAN in person and as per our technical report =
the link is completely healthy for operations (the engineer has been =
provided the attached reports) kindly check now and share your feedback. =
<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D147 height=3D59 id=3D"_x0000_i1029" =
src=3D"cid:image001.png@01D8D97A.05252EB0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Thanks &amp; =
Regards,<o:p></o:p><o:p>&nbsp;</o:p>Monir Mohmand <o:p></o:p>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)797565367<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"_x0000_i1030" =
src=3D"cid:image003.png@01D8D97A.05252EB0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Wednesday, September 7, 2022 9:18 AM To: =
'Bilal Stanekzai' &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt;<b=
r>Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO' =
&lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar' &lt;<a =
href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com</a>&gt;=
; 'Saboor Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a> S=
ubject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>Following to the =
pervious email since now we are monitoring the link with our technical =
teams and found the connection fine, the attached live bandwidth report =
Is for your more information kindly once check status now and let us =
know if needed to we dispatch our technician for your LAN =
checkup.<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D147 height=3D59 id=3D"Picture_x0020_3" =
src=3D"cid:image001.png@01D8D97A.05252EB0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Thanks &amp; =
Regards,<o:p></o:p><o:p>&nbsp;</o:p>Monir Mohmand <o:p></o:p>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)797565367<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"Picture_x0020_4" =
src=3D"cid:image003.png@01D8D97A.05252EB0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Tuesday, September 6, 2022 5:06 PM To: =
'Bilal Stanekzai' &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt;<b=
r>Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO' =
&lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar' &lt;<a =
href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com</a>&gt;=
; 'Saboor Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a> S=
ubject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>With all due respect =
from IO-Global Services!<o:p></o:p><o:p>&nbsp;</o:p>Thank you for sharing =
the concerns with us, I am personally in contact with you through =
WhatsApp in these days and we have been talked about the link status =
most of the time we found the link issue with your internal MikroTik =
Router board. <o:p></o:p><o:p>&nbsp;</o:p>However, when we are =
facing any general issue we according inform our clients accordingly in =
the last past three days we did not faced any general issues just =
yesterday for 20Mintus we have faced an unexpected issue which it =
restored soon. <o:p></o:p><o:p>&nbsp;</o:p>Meanwhile, as we are =
currently checking the link is healthy for your operations your able to =
get 15mbps downlink an 14mbps uplink (24mbps totally) without any =
trouble, so kindly check the link status/performance on IT based and let =
us know if needed to we dispatch our technician for overall checkup. We =
are here to serve you with the best services.<o:p></o:p><o:p>&nbsp;</o:p>NOTE: the devices status is for =
your more information.<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft =
style=3D'border-collapse:collapse;margin-left:.1in;margin-right:.1in'><tr=
><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:105%;mso-element:frame;mso-element=
-frame-hspace:9.45pt;mso-element-wrap:around;mso-element-anchor-vertical:=
paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly'><=
span style=3D'font-size:10.0pt;line-height:105%;color:black'><img =
border=3D0 width=3D147 height=3D59 id=3D"Picture_x0020_1" =
src=3D"cid:image001.png@01D8D97A.05252EB0"><o:p></o:p></sp=
an><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:105%;mso-element:frame;mso-element=
-frame-hspace:9.45pt;mso-element-wrap:around;mso-element-anchor-vertical:=
paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly'><=
span style=3D'font-size:10.0pt;line-height:105%;color:#BF1E2D'>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Thanks &amp; =
Regards,<o:p></o:p><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'><o:p>&nbsp;</o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Monir Mohmand <o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>(24/7): =
+93(0)797565367<o:p></o:p><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'><img border=3D0 width=3D406 height=3D78 =
id=3D"Picture_x0020_2" =
src=3D"cid:image003.png@01D8D97A.05252EB0"><o:p></o:p></span=
></td></tr></table>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Bilal Stanekzai [<a =
href=3D"mailto:bilal.stanekzai@jack.af">mailto:bilal.stanekzai@jack.af</a=
>] Sent: Tuesday, September 6, 2022 4:26 PM To: =
'helpdesk IOG' &lt;<a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; =
Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a =
href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a> Subject: =
06 Sep 2022_Internet problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear =
IO-Global ISP,<o:p></o:p><o:p>&nbsp;</o:p>We have been =
in touched with your team for the last three days that we are not =
getting the internet bandwidth we have purchased. Today your employee =
Muska Popal said that there has been a problem with our internet for the =
past three days. <o:p></o:p><o:p>&nbsp;</o:p>See the =
attachment we are trying to send 29Sec voice message in then sent in 6 =
minutes.<o:p></o:p><o:p>&nbsp;</o:p>At the start of the contract, we mentioned to you that =
if there is any problem or backup, then inform us so that we can =
schedule our Meeting, Conference time and give an answer to our Senior =
Management. We do not receive the amount of internet that will be =
mentioned in the bilateral contract with you.<o:p></o:p><o:p>&nbsp;</o:p>If this is =
the case and we did not get satisfaction from your internet in one month =
please accept this email as one month notice in all our =
links.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p></div></body></html>
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