JezK

Edit File: 1664958977.M559140P237635.mocha3025.mochahost.com,S=66177,W=67436:2,S

Envelope-to: faisal.ahmadzai@jack.ngo,
 mansoor@jack.ngo,
 syusofzai@jack.ngo
Delivery-date: Wed, 05 Oct 2022 04:36:17 -0400
From: "Bilal Stanekzai" <bilal.stanekzai@jack.af>
To: "'Support | IO-Global'" <helpdesk@io-global.com>
Cc: "'Shirzada, Haseeb'" <haseeb.shirzada@jack.af>,
	"'NOC IOG'" <noc@io-global.com>,
	"'Muska Popal'" <muska@io-global.com>,
	<faisal.ahmadzai@jack.ngo>,
	<mansoor@jack.ngo>,
	"'Info IO'" <info@io-global.com>,
	"'Mohammad Wali Sherzai'" <msherzai@io-global.com>,
	"'Bashir Ahmad Onsi'" <bahmad@io-global.com>,
	<asulaiman@io-global.com>,
	"'Javed Rahmatyar'" <jrahmatyar@io-global.com>,
	"'Saboor Jalal'" <sjalal@io-global.com>,
	<syusofzai@jack.ngo>
References: <00bd01d8c1e7$b2454580$16cfd080$@jack.af> <003901d8c1ed$33719000$9a54b000$@io-global.com> <003401d8c275$0f1c8880$2d559980$@io-global.com> <006301d8c296$d2b1a4d0$7814ee70$@io-global.com>
In-Reply-To: <006301d8c296$d2b1a4d0$7814ee70$@io-global.com>
Subject: RE: 06 Sep 2022_Internet problem_ISP
Date: Wed, 5 Oct 2022 13:03:18 +0430
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Dear IO-global Team,

As per our conversation via whatsapp and ongoing regular complaint regarding
internet bandwidth, there is a difference between your report that you sent
to us and the one that we check on our mikrotik (see attached), now I want
to know for which link we pay monthly is it shared or dedicated?

Our report shows that we have 7MB usage, and at the same time you return
your report that we have 14 MB of internet usage (overload) and that's a big
difference, one single voice message (whatsapp) getting 5minute to send.

Today's screenshots are attached.

Thanks,

Bilal

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Wednesday, September 7, 2022 1:20 PM
To: 'Bilal Stanekzai'
Cc: 'Shirzada, Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo;
mansoor@jack.ngo; 'Info IO'; 'Mohammad Wali Sherzai'; 'Bashir Ahmad Onsi';
asulaiman@io-global.com; 'Javed Rahmatyar'; 'Saboor Jalal';
helpdesk@io-global.com
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

As requested our engineer has visited your LAN in person and as per our
technical report the link is completely healthy for operations (the engineer
has been provided the attached reports) kindly check now and share your
feedback.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Wednesday, September 7, 2022 9:18 AM
To: 'Bilal Stanekzai' <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >; 'Bashir Ahmad
Onsi' <bahmad@io-global.com <mailto:bahmad@io-global.com> >;
asulaiman@io-global.com <mailto:asulaiman@io-global.com> ; 'Javed Rahmatyar'
<jrahmatyar@io-global.com <mailto:jrahmatyar@io-global.com> >; 'Saboor
Jalal' <sjalal@io-global.com <mailto:sjalal@io-global.com> >;
helpdesk@io-global.com <mailto:helpdesk@io-global.com> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

Following to the pervious email since now we are monitoring the link with
our technical teams and found the connection fine, the attached live
bandwidth report Is for your more information kindly once check status now
and let us know if needed to we dispatch our technician for your LAN
checkup.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com <mailto:helpdesk@io-global.com>

From: Support | IO-Global [mailto:helpdesk@io-global.com] 
Sent: Tuesday, September 6, 2022 5:06 PM
To: 'Bilal Stanekzai' <bilal.stanekzai@jack.af
<mailto:bilal.stanekzai@jack.af> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> ; 'Info IO' <info@io-global.com
<mailto:info@io-global.com> >; 'Mohammad Wali Sherzai'
<msherzai@io-global.com <mailto:msherzai@io-global.com> >; 'Bashir Ahmad
Onsi' <bahmad@io-global.com <mailto:bahmad@io-global.com> >;
asulaiman@io-global.com <mailto:asulaiman@io-global.com> ; 'Javed Rahmatyar'
<jrahmatyar@io-global.com <mailto:jrahmatyar@io-global.com> >; 'Saboor
Jalal' <sjalal@io-global.com>; helpdesk@io-global.com
<mailto:helpdesk@io-global.com> 
Subject: RE: 06 Sep 2022_Internet problem_ISP

Dear Mr. Stanekzai,

With all due respect from IO-Global Services!

Thank you for sharing the concerns with us, I am personally in contact with
you through WhatsApp in these days and we have been talked about the link
status most of the time we found the link issue with your internal MikroTik
Router board.

However, when we are facing any general issue we according inform our
clients accordingly in the last past three days we did not faced any general
issues just yesterday for 20Mintus we have faced an unexpected issue which
it restored soon.

Meanwhile, as we are currently checking the link is healthy for your
operations your able to get 15mbps downlink an 14mbps uplink (24mbps
totally) without any trouble, so kindly check the link status/performance on
IT based and let us know if needed to we dispatch our technician for overall
checkup. We are here to serve you with the best services.

NOTE: the devices status is for your more information.

Io Global Services (Pvt.) Ltd

Thanks & Regards,

Monir Mohmand

Helpdesk Agent

(24/7): +93(0)797565367

+93(0)799895226

+93(0)798322221

Official Hours:0202213121/2

Email: helpdesk@io-global.com <mailto:helpdesk@io-global.com>

From: Bilal Stanekzai [mailto:bilal.stanekzai@jack.af] 
Sent: Tuesday, September 6, 2022 4:26 PM
To: 'helpdesk IOG' <helpdesk@io-global.com <mailto:helpdesk@io-global.com> >
Cc: 'Shirzada, Haseeb' <haseeb.shirzada@jack.af
<mailto:haseeb.shirzada@jack.af> >; 'NOC IOG' <noc@io-global.com
<mailto:noc@io-global.com> >; 'Muska Popal' <muska@io-global.com
<mailto:muska@io-global.com> >; faisal.ahmadzai@jack.ngo
<mailto:faisal.ahmadzai@jack.ngo> ; mansoor@jack.ngo
<mailto:mansoor@jack.ngo> 
Subject: 06 Sep 2022_Internet problem_ISP

Dear IO-Global ISP,

We have been in touched with your team for the last three days that we are
not getting the internet bandwidth we have purchased. Today your employee
Muska Popal said that there has been a problem with our internet for the
past three days.

See the attachment we are trying to send 29Sec voice message in then sent in
6 minutes.

At the start of the contract, we mentioned to you that if there is any
problem or backup, then inform us so that we can schedule our Meeting,
Conference time and give an answer to our Senior Management. We do not
receive the amount of internet that will be mentioned in the bilateral
contract with you.

If this is the case and we did not get satisfaction from your internet in
one month please accept this email as one month notice in all our links.

Thanks,

Bilal

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style></style></head><body lang=3DEN-US =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1>Dear IO-global =
Team,<o:p></o:p><o:p>&nbsp;</o:p=
>As per =
our conversation via whatsapp and ongoing regular complaint regarding =
internet bandwidth, there is a difference between your report that you =
sent to us and the one that we check on our mikrotik (see attached), now =
I want to know for which link we pay monthly is it shared or =
dedicated?<o:p></o:p><o:p>&nbsp;</o:p>Our report shows that we =
have 7MB usage, and at the same time you return your report that we have =
14 MB of internet usage (overload) and that's a big difference, one =
single voice message (whatsapp) getting 5minute to =
send.<o:p></o:p><o:p>&nbsp;</o:p=
>Today's =
screenshots are attached.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global =
[mailto:helpdesk@io-global.com] Sent: Wednesday, September 7, =
2022 1:20 PM To: 'Bilal Stanekzai' Cc: 'Shirzada, =
Haseeb'; 'NOC IOG'; 'Muska Popal'; faisal.ahmadzai@jack.ngo; =
mansoor@jack.ngo; 'Info IO'; 'Mohammad Wali Sherzai'; 'Bashir Ahmad =
Onsi'; asulaiman@io-global.com; 'Javed Rahmatyar'; 'Saboor Jalal'; =
helpdesk@io-global.com Subject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>As requested our =
engineer has visited your LAN in person and as per our technical report =
the link is completely healthy for operations (the engineer has been =
provided the attached reports) kindly check now and share your feedback. =
<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img width=3D147 =
height=3D59 id=3D"_x0000_i1030" =
src=3D"cid:image001.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image005.png@01D6E346.02BC9EA0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Thanks &amp; =
Regards,<o:p></o:p><o:p>&nbsp;</o:p>Monir Mohmand <o:p></o:p>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)797565367<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"_x0000_i1029" =
src=3D"cid:image002.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image006.png@01D6E346.02BC9EA0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Wednesday, September 7, 2022 9:18 AM To: =
'Bilal Stanekzai' &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt;<b=
r>Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO' =
&lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar' &lt;<a =
href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com</a>&gt;=
; 'Saboor Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a> S=
ubject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>Following to the =
pervious email since now we are monitoring the link with our technical =
teams and found the connection fine, the attached live bandwidth report =
Is for your more information kindly once check status now and let us =
know if needed to we dispatch our technician for your LAN =
checkup.<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D147 height=3D59 id=3D"Picture_x0020_3" =
src=3D"cid:image001.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image005.png@01D6E346.02BC9EA0"><o:p></o:p></sp=
an>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Thanks &amp; =
Regards,<o:p></o:p><o:p>&nbsp;</o:p>Monir Mohmand <o:p></o:p>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>(24/7): =
+93(0)797565367<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><img border=3D0 =
width=3D406 height=3D78 id=3D"Picture_x0020_4" =
src=3D"cid:image002.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image006.png@01D6E346.02BC9EA0"><o:p></o:p></span=
></td></tr></table><o:p>&nbsp;</o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Support | IO-Global [<a =
href=3D"mailto:helpdesk@io-global.com">mailto:helpdesk@io-global.com</a>]=
 Sent: Tuesday, September 6, 2022 5:06 PM To: =
'Bilal Stanekzai' &lt;<a =
href=3D"mailto:bilal.stanekzai@jack.af">bilal.stanekzai@jack.af</a>&gt;<b=
r>Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a>; 'Info IO' =
&lt;<a href=3D"mailto:info@io-global.com">info@io-global.com</a>&gt;; =
'Mohammad Wali Sherzai' &lt;<a =
href=3D"mailto:msherzai@io-global.com">msherzai@io-global.com</a>&gt;; =
'Bashir Ahmad Onsi' &lt;<a =
href=3D"mailto:bahmad@io-global.com">bahmad@io-global.com</a>&gt;; <a =
href=3D"mailto:asulaiman@io-global.com">asulaiman@io-global.com</a>; =
'Javed Rahmatyar' &lt;<a =
href=3D"mailto:jrahmatyar@io-global.com">jrahmatyar@io-global.com</a>&gt;=
; 'Saboor Jalal' &lt;<a =
href=3D"mailto:sjalal@io-global.com">sjalal@io-global.com</a>&gt;; <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a> S=
ubject: RE: 06 Sep 2022_Internet =
problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear Mr. Stanekzai,<o:p></o:p><o:p>&nbsp;</o:p>With all due respect =
from IO-Global Services!<o:p></o:p><o:p>&nbsp;</o:p>Thank you for sharing =
the concerns with us, I am personally in contact with you through =
WhatsApp in these days and we have been talked about the link status =
most of the time we found the link issue with your internal MikroTik =
Router board. <o:p></o:p><o:p>&nbsp;</o:p>However, when we are =
facing any general issue we according inform our clients accordingly in =
the last past three days we did not faced any general issues just =
yesterday for 20Mintus we have faced an unexpected issue which it =
restored soon. <o:p></o:p><o:p>&nbsp;</o:p>Meanwhile, as we are =
currently checking the link is healthy for your operations your able to =
get 15mbps downlink an 14mbps uplink (24mbps totally) without any =
trouble, so kindly check the link status/performance on IT based and let =
us know if needed to we dispatch our technician for overall checkup. We =
are here to serve you with the best services.<o:p></o:p><o:p>&nbsp;</o:p>NOTE: the devices status is for =
your more information.<o:p></o:p><o:p>&nbsp;</o:p><div><table =
class=3DMsoNormalTable border=3D0 cellspacing=3D0 cellpadding=3D0 =
align=3Dleft =
style=3D'border-collapse:collapse;margin-left:.1in;margin-right:.1in'><tr=
><td width=3D189 rowspan=3D3 =
style=3D'width:141.75pt;border:none;border-right:solid windowtext =
1.0pt;padding:0in 5.4pt 0in 5.4pt'><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:105%;mso-element:frame;mso-element=
-frame-hspace:9.45pt;mso-element-wrap:around;mso-element-anchor-vertical:=
paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly'><=
span style=3D'font-size:10.0pt;line-height:105%;color:black'><img =
border=3D0 width=3D147 height=3D59 id=3D"Picture_x0020_1" =
src=3D"cid:image001.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image005.png@01D6E346.02BC9EA0"><o:p></o:p></sp=
an><p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:105%;mso-element:frame;mso-element=
-frame-hspace:9.45pt;mso-element-wrap:around;mso-element-anchor-vertical:=
paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly'><=
span style=3D'font-size:10.0pt;line-height:105%;color:#BF1E2D'>Io Global =
Services (Pvt.) Ltd<o:p></o:p></td><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Thanks &amp; =
Regards,<o:p></o:p><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'><o:p>&nbsp;</o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Monir Mohmand <o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Helpdesk Agent =
<o:p></o:p></td></tr><tr><td width=3D168 valign=3Dtop =
style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>(24/7): =
+93(0)797565367<o:p></o:p><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp; +93(0)799895226<o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp; &nbsp;&nbsp;&nbsp;+93(0)798322221<o:p></o:p><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Official =
Hours:0202213121/2<o:p></o:p></td></tr><tr><td width=3D168 =
valign=3Dtop style=3D'width:125.85pt;padding:0in 5.4pt 0in 5.4pt'><p =
class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'>Email: <a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a><o:p></o=
:p></td></tr><tr><td width=3D357 colspan=3D2 valign=3Dtop =
style=3D'width:267.6pt;padding:0in 5.4pt 0in 5.4pt'><p class=3DMsoNormal =
style=3D'line-height:105%;mso-element:frame;mso-element-frame-hspace:9.45=
pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-elem=
ent-anchor-horizontal:column;mso-height-rule:exactly'><img border=3D0 width=3D406 height=3D78 =
id=3D"Picture_x0020_2" src=3D"cid:image002.png@01D8D8BA.2DA69C40" =
alt=3D"cid:image006.png@01D6E346.02BC9EA0"><o:p></o:p></span=
></td></tr></table>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></div><o:p>&nbsp;</o:p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in'>From: Bilal Stanekzai [<a =
href=3D"mailto:bilal.stanekzai@jack.af">mailto:bilal.stanekzai@jack.af</a=
>] Sent: Tuesday, September 6, 2022 4:26 PM To: =
'helpdesk IOG' &lt;<a =
href=3D"mailto:helpdesk@io-global.com">helpdesk@io-global.com</a>&gt; =
Cc: 'Shirzada, Haseeb' &lt;<a =
href=3D"mailto:haseeb.shirzada@jack.af">haseeb.shirzada@jack.af</a>&gt;; =
'NOC IOG' &lt;<a =
href=3D"mailto:noc@io-global.com">noc@io-global.com</a>&gt;; 'Muska =
Popal' &lt;<a =
href=3D"mailto:muska@io-global.com">muska@io-global.com</a>&gt;; <a =
href=3D"mailto:faisal.ahmadzai@jack.ngo">faisal.ahmadzai@jack.ngo</a>; =
<a =
href=3D"mailto:mansoor@jack.ngo">mansoor@jack.ngo</a> Subject: =
06 Sep 2022_Internet problem_ISP<o:p></o:p></div></div><o:p>&nbsp;</o:p>Dear =
IO-Global ISP,<o:p></o:p><o:p>&nbsp;</o:p>We have been =
in touched with your team for the last three days that we are not =
getting the internet bandwidth we have purchased. Today your employee =
Muska Popal said that there has been a problem with our internet for the =
past three days. <o:p></o:p><o:p>&nbsp;</o:p>See the =
attachment we are trying to send 29Sec voice message in then sent in 6 =
minutes.<o:p></o:p><o:p>&nbsp;</o:p>At the start of the contract, we mentioned to you that =
if there is any problem or backup, then inform us so that we can =
schedule our Meeting, Conference time and give an answer to our Senior =
Management. We do not receive the amount of internet that will be =
mentioned in the bilateral contract with you.<o:p></o:p><o:p>&nbsp;</o:p>If this is =
the case and we did not get satisfaction from your internet in one month =
please accept this email as one month notice in all our =
links.<o:p></o:p><o:p>&nbsp;</o:p><o:p>&nbsp;</o:p>Thanks,<o:p></o:p>Bilal<o:p></o:p></div></body></html>
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