JezK

Edit File: 1603342977.M179146P470868.mocha3025.mochahost.com,S=69264,W=70526:2,S

Envelope-to: bmz.manager@jack.ngo,
 ghani@jack.ngo,
 ahmad@jack.ngo,
 dr.malik@jack.ngo
Delivery-date: Thu, 22 Oct 2020 01:02:57 -0400
From: "Hashemy, Sayed Ahmad Shah" <AhmadShah.Hashemy@savethechildren.org>
To: "bmz.manager@jack.ngo" <bmz.manager@jack.ngo>
CC: "ghani@jack.ngo" <ghani@jack.ngo>, "ahmad@jack.ngo" <ahmad@jack.ngo>,
	"dr.malik@jack.ngo" <dr.malik@jack.ngo>, "Sediqee, Malik Fath"
	<MalikFath.Sediqee@savethechildren.org>, "Rasekh, Obaidullah"
	<Obaidullah.Rasekh@savethechildren.org>, "Marghub, Fakherah"
	<Fakherah.Marghub@savethechildren.org>, "Amini, Khabir Ahmad"
	<KhabirAhmad.Amini@savethechildren.org>, "Habibi, Jawad"
	<Jawad.Habibi@savethechildren.org>
Subject: FW: CFM Follow-up (101)
Thread-Topic: CFM Follow-up (101)
Thread-Index: Adann58cTkdCvQphSxS5k+4g+/aDzQAiQ7iwAAB+oPAAALa6UA==
Date: Thu, 22 Oct 2020 05:01:02 +0000
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 Content preview: Dear Dr.Sb Sadeq, Greetings! As speak over the phone, please
 have below complained by one of our H/N beneficiaries Negina from Bala Hesar
 village of kunduz city. complete the required response in below complained
 table white area [...] 
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Dear Dr.Sb Sadeq,
Greetings!

As speak over the phone, please have below complained by one of our H/N ben=
eficiaries Negina from Bala Hesar village of kunduz city. complete the requ=
ired response in below complained table white area by inquiring from our H/=
N promoter Mr. Hashim and our contacted beneficiary Negina through phone co=
mmunication methods or face to face visit, and send back to me your final r=
esponse for further communication and closing of the complained mechanism.

Best Regards
Eng.Sayed Ahmad Shah Hashemy | Save the Children /BMZ Integrated Project Co=
ordinator
House# 3645, Street Haji Mohammad Alam, District 1, Kunduz, Afghanistan
https://afghanistan.savethechildren.net<https://afghanistan.savethechildren=
.net/>
Telephone Number: +93 (0) 0728972350
Email: Ahmadshah.hashemy@savethechildren.org<mailto:Ahmadshah.hashemy@savet=
hechildren.org>
[thumbnail]

From: Amini, Khabir Ahmad
Sent: Thursday, October 22, 2020 8:52 AM
To: Hashemy, Sayed Ahmad Shah
Cc: Rasekh, Obaidullah; Barinmehr, Shoaib; Malik, Ahmad Farid; Marghub, Fak=
herah; Aryoubi, Zarghona; Habibi, Jawad
Subject: RE: CFM Follow-up (101)

Sorry for the interruption on adding Habibi Sahib on below email!

Kind Regards,

From: Amini, Khabir Ahmad
Sent: Thursday, October 22, 2020 8:47 AM
To: Hashemy, Sayed Ahmad Shah <AhmadShah.Hashemy@savethechildren.org<mailto=
:AhmadShah.Hashemy@savethechildren.org>>
Cc: Rasekh, Obaidullah <Obaidullah.Rasekh@savethechildren.org<mailto:Obaidu=
llah.Rasekh@savethechildren.org>>; Barinmehr, Shoaib <Shoaib.Barinmehr@save=
thechildren.org<mailto:Shoaib.Barinmehr@savethechildren.org>>; Malik, Ahmad=
 Farid <ahmadfarid.malik@savethechildren.org<mailto:ahmadfarid.malik@saveth=
echildren.org>>; Marghub, Fakherah <Fakherah.Marghub@savethechildren.org<ma=
ilto:Fakherah.Marghub@savethechildren.org>>; Aryoubi, Zarghona <Zarghona.Ar=
youbi@savethechildren.org<mailto:Zarghona.Aryoubi@savethechildren.org>>
Subject: FW: CFM Follow-up (101)

Dear Hashimi Sahib,

The below received feedback/request relate to BMZ-Integrated Grant activiti=
es beneficiary, so it is forwarded to have your response and follow up in r=
egard,

Best Regards,

From: Aryoubi, Zarghona
Sent: Wednesday, October 21, 2020 4:15 PM
To: Amini, Khabir Ahmad <KhabirAhmad.Amini@savethechildren.org<mailto:Khabi=
rAhmad.Amini@savethechildren.org>>
Cc: Barinmehr, Shoaib <Shoaib.Barinmehr@savethechildren.org<mailto:Shoaib.B=
arinmehr@savethechildren.org>>; Habibi, Jawad <Jawad.Habibi@savethechildren=
.org<mailto:Jawad.Habibi@savethechildren.org>>; Malik, Ahmad Farid <ahmadfa=
rid.malik@savethechildren.org<mailto:ahmadfarid.malik@savethechildren.org>>
Subject: CFM Follow-up (101)

Dear Rasekh Sb,
Please see below table regarding feedback/complaint raised from Kunduz prov=
ince; requesting for your cooperation in referring these CFM calls to relev=
ant project teams.

Thanks for your support!

?  Please provide your response(s) in the last four columns of the below ta=
ble!

COMPLAINT AND FEEDBACK TRACKING TABLE:

No.

Category

Description of feedback/complaint

Beneficiary Name

Province

Contact

District

Village

Project

Deadline for response

Description of Response/information provided to beneficiary (to be filled b=
y program/project)

Info/response shared with beneficiary? Yes/No

Beneficiary is satisfied/convinced with response/action?

Yes/No. If No, please explain.

Information shared/action taken to beneficiary through method

Phone communication/

face to face visit?

3-Minor dissatisfaction

" A doctor  of your MHT by the name of ' Hashim' does not behave appropriat=
e with patients. He disrespects and insults a lot   ."

Negina

Kunduz

0797589098

Kunduz Centre
Bala Hesar

25th/Oct/2020

Kind regards,
Zarghona Aryoubi | Accountability Assistant
Afghanistan | Save the Children
Phone:+93(0)728972097
Email:Zarghona.aryoubi@savethechildren.org

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<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div class=3D"WordSection1">
Dear Dr.Sb Sadeq,<o:p></o:p></=
p>
Greetings!<o:p></o:p>
<o:p>&nbsp;</o:p>
As speak over the phone, please have =
below complained by one of our H/N beneficiaries Negina from Bala Hesar vil=
lage of kunduz city. complete the required response in below
 complained table white area by inquiring from our H/N promoter Mr. Hashim =
and our contacted beneficiary Negina through phone communication methods or=
 face to face visit, and send back to me your final response for further co=
mmunication and closing of the complained
 mechanism. <o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
Best Regar=
ds
<o:p></o:p>
Eng.Sayed Ahmad Shah Hashemy=
 |
 Save the Children /BMZ Integrated Project Coor=
dinator
<o:p></o:p>
House# 3645, Street Ha=
ji Mohammad Alam, District 1, Kunduz, Afghanistan
<o:p></o:p>
<a href=3D"https://afghanistan.savethe=
children.net/">https://afghanistan.savethechildr=
en.net</a>
<o:p></o:p>
Telephone Number: +93 (0) 0728972350<o=
:p></o:p>
Email:
<a href=3D"mailto:Ahmadshah.hashemy@savethechildren.org">Ahmadshah.hashemy@=
savethechildren.org</a>&nbsp;&nbsp;
<o:p></o:p>
<img border=3D"0" widt=
h=3D"391" height=3D"77" id=3D"_x0000_i1027" src=3D"cid:image004.jpg@01D6A85=
1.C2B90110" alt=3D"thumbnail"><o:p></o=
:p>
</div>
<o:p>&nbsp;</o:p></spa=
n>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Amini, Khabir Ahmad 
Sent: Thursday, October 22, 2020 8:52 AM 
To: Hashemy, Sayed Ahmad Shah 
Cc: Rasekh, Obaidullah; Barinmehr, Shoaib; Malik, Ahmad Farid; Margh=
ub, Fakherah; Aryoubi, Zarghona; Habibi, Jawad 
Subject: RE: CFM Follow-up (101)<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Sorry for the interrup=
tion on adding Habibi Sahib on below email!<o:p></o:p>
<o:p>&nbsp;</o:p></spa=
n>
Kind Regards,<o:p></o:=
p>
<o:p>&nbsp;</o:p></spa=
n>
<div>
Khabir Ahm=
ad Amini&nbsp;|
DANIDA Grant MEAL Officer
|
Save the Children
| Kunduz, Afghanistan|=
 +93 728972362 |<o:p></o:p>
<=
a href=3D"mailto:KhabirAhmad.Amini@savethechildren.org">KhabirAhmad.Amini@savethechildren.org</a>
|
afghanistan.savethechildren.net<s=
pan style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif=
&quot;;color:gray">
|&nbsp;&nbsp;&nbsp;&nbsp;<o:p></o:p><=
/span>
<img border=3D"0" widt=
h=3D"580" height=3D"131" id=3D"_x0000_i1025" src=3D"cid:image002.jpg@01D6A8=
50.953DBE70" alt=3D"thumbnail"><o:p></o:p>
</div>
<o:p>&nbsp;</o:p></spa=
n>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Amini, Khabir Ahmad 
Sent: Thursday, October 22, 2020 8:47 AM 
To: Hashemy, Sayed Ahmad Shah &lt;<a href=3D"mailto:AhmadShah.Hashem=
y@savethechildren.org">AhmadShah.Hashemy@savethechildren.org</a>&gt; 
Cc: Rasekh, Obaidullah &lt;<a href=3D"mailto:Obaidullah.Rasekh@savet=
hechildren.org">Obaidullah.Rasekh@savethechildren.org</a>&gt;; Barinmehr, S=
hoaib &lt;<a href=3D"mailto:Shoaib.Barinmehr@savethechildren.org">Shoaib.Ba=
rinmehr@savethechildren.org</a>&gt;; Malik, Ahmad
 Farid &lt;<a href=3D"mailto:ahmadfarid.malik@savethechildren.org">ahmadfar=
id.malik@savethechildren.org</a>&gt;; Marghub, Fakherah &lt;<a href=3D"mail=
to:Fakherah.Marghub@savethechildren.org">Fakherah.Marghub@savethechildren.o=
rg</a>&gt;; Aryoubi, Zarghona &lt;<a href=3D"mailto:Zarghona.Aryoubi@saveth=
echildren.org">Zarghona.Aryoubi@savethechildren.org</a>&gt; 
Subject: FW: CFM Follow-up (101)<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Dear Hashimi Sahib,<o:=
p></o:p>
<o:p>&nbsp;</o:p></spa=
n>
The below received fee=
dback/request relate to BMZ-Integrated Grant activities beneficiary, so it =
is forwarded to have your response and follow up in regard,<o:p></o:p></spa=
n>
<o:p>&nbsp;</o:p></spa=
n>
Best Regards,<o:p></o:=
p>
<o:p>&nbsp;</o:p></spa=
n>
<o:p>&nbsp;</o:p></spa=
n>
<div>
Khabir Ahm=
ad Amini&nbsp;|
DANIDA Grant MEAL Officer
|
Save the Children
| Kunduz, Afghanistan|=
 +93 728972362 |<o:p></o:p>
<=
a href=3D"mailto:KhabirAhmad.Amini@savethechildren.org">KhabirAhmad.Amini@savethechildren.org</a>
|
afghanistan.savethechildren.net<s=
pan style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,&quot;sans-serif=
&quot;;color:gray">
|&nbsp;&nbsp;&nbsp;&nbsp;<o:p></o:p><=
/span>
<img border=3D"0" widt=
h=3D"580" height=3D"131" id=3D"Picture_x0020_1" src=3D"cid:image002.jpg@01D=
6A850.953DBE70" alt=3D"thumbnail"><o:p></o:p>
</div>
<o:p>&nbsp;</o:p></spa=
n>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Aryoubi, Zarghona 
Sent: Wednesday, October 21, 2020 4:15 PM 
To: Amini, Khabir Ahmad &lt;<a href=3D"mailto:KhabirAhmad.Amini@save=
thechildren.org">KhabirAhmad.Amini@savethechildren.org</a>&gt; 
Cc: Barinmehr, Shoaib &lt;<a href=3D"mailto:Shoaib.Barinmehr@savethe=
children.org">Shoaib.Barinmehr@savethechildren.org</a>&gt;; Habibi, Jawad &=
lt;<a href=3D"mailto:Jawad.Habibi@savethechildren.org">Jawad.Habibi@savethe=
children.org</a>&gt;; Malik, Ahmad Farid &lt;<a href=3D"mailto:ahmadfarid.m=
alik@savethechildren.org">ahmadfarid.malik@savethechildren.org</a>&gt; 
Subject: CFM Follow-up (101)<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Dear Rasekh Sb, <o:p></o:p>
Please see below table regarding feedback/complaint =
raised from Kunduz province; requesting for your cooperation in referring t=
hese CFM calls to relevant project teams.
<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks for your support!<o:p></o:p>
<o:p>&nbsp;</o:p>

<![if !supportLists]>&sect;&nbsp;
<![endif]>Please provide your response(s) in the last four columns of=
 the below table!<o:p></o:p></span=
>
&nbsp;<o:p></o:p></=
p>
COM=
PLAINT AND FEEDBACK TRACKING TABLE:
<o:p></o:p>
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No.=
<o:p></o:p>
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<td width=3D"6%" style=3D"width:6.74%;border:solid windowtext 1.0pt;border-=
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Cat=
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<td width=3D"11%" style=3D"width:11.4%;border:solid windowtext 1.0pt;border=
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Des=
cription of feedback/complaint<o:p></o:p>
</td>
<td width=3D"7%" style=3D"width:7.04%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;height:12.1pt">
Ben=
eficiary Name<o:p></o:p>
</td>
<td width=3D"5%" style=3D"width:5.82%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;height:12.1pt">
Pro=
vince<o:p></o:p>
</td>
<td width=3D"6%" style=3D"width:6.24%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;height:12.1pt">
Con=
tact<o:p></o:p>
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<td width=3D"5%" style=3D"width:5.32%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;height:12.1pt">
Dis=
trict<o:p></o:p>
</td>
<td width=3D"3%" style=3D"width:3.66%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 0in 0in 0in;height:12.1pt">
Vil=
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</td>
<td width=3D"5%" style=3D"width:5.12%;border:solid windowtext 1.0pt;border-=
left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;height:12.1pt">
Pro=
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<td width=3D"7%" style=3D"width:7.14%;border:solid windowtext 1.0pt;border-=
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Deadline for re=
sponse
<o:p></o:p>
</td>
<td width=3D"12%" valign=3D"top" style=3D"width:12.6%;border:solid windowte=
xt 1.0pt;border-left:none;background:#C00000;padding:0in 5.4pt 0in 5.4pt;he=
ight:12.1pt">
Des=
cription of Response/information provided to beneficiary (to be filled by p=
rogram/project)<o:p></o:p>
</td>
<td width=3D"7%" valign=3D"top" style=3D"width:7.1%;border:solid windowtext=
 1.0pt;border-left:none;background:#C00000;padding:0in 0in 0in 0in;height:1=
2.1pt">
Inf=
o/response shared with beneficiary? Yes/No<o:p></o:p>
</td>
<td width=3D"9%" valign=3D"top" style=3D"width:9.92%;border:solid windowtex=
t 1.0pt;border-left:none;background:#C00000;padding:0in 0in 0in 0in;height:=
12.1pt">
Ben=
eficiary is satisfied/convinced with response/action?
<o:p></o:p>
Yes=
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</td>
<td width=3D"8%" valign=3D"top" style=3D"width:8.82%;border:solid windowtex=
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12.1pt">
Inf=
ormation shared/action taken to beneficiary through method<o:p><=
/o:p>
Pho=
ne communication/<o:p></o:p>
fac=
e to face visit?<o:p></o:p>
</td>
</tr>
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<td width=3D"3%" style=3D"width:3.1%;border:solid windowtext 1.0pt;border-t=
op:none;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
1<o:p></o:p=
>
</td>
<td width=3D"6%" style=3D"width:6.74%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
3-Minor dissatisfac=
tion<o:p></o:p>
</td>
<td width=3D"11%" valign=3D"top" style=3D"width:11.4%;border-top:none;borde=
r-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowt=
ext 1.0pt;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
&#8220; A doctor&nbsp; of your MHT by the name of &#8216; Hashim&=
#8217; does not behave appropriate with patients. He disrespects and insult=
s a lot
 &nbsp;&nbsp;.&#8221;<o:p></o:p>
</td>
<td width=3D"7%" style=3D"width:7.04%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
Negina<o:p></o:p>
</td>
<td width=3D"5%" style=3D"width:5.82%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
Kunduz<o:p></o:p></=
span>
</td>
<td width=3D"6%" style=3D"width:6.24%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
0797589098<o:p></o:p>
</td>
<td width=3D"5%" style=3D"width:5.32%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
Kunduz Centre<o:p><=
/o:p>
</td>
<td width=3D"3%" style=3D"width:3.66%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 0in 0in 0in;height:3.75pt">
Bala Hesar<o:p></o:p=
>
</td>
<td width=3D"5%" style=3D"width:5.12%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
</td>
<td width=3D"7%" style=3D"width:7.14%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
25th/Oct/2020<o:p><=
/o:p>
</td>
<td width=3D"12%" valign=3D"top" style=3D"width:12.6%;border-top:none;borde=
r-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowt=
ext 1.0pt;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt;height:3.75pt">
</td>
<td width=3D"7%" style=3D"width:7.1%;border-top:none;border-left:none;borde=
r-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgro=
und:#D9D9D9;padding:0in 0in 0in 0in;height:3.75pt">
</td>
<td width=3D"9%" style=3D"width:9.92%;border-top:none;border-left:none;bord=
er-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;backgr=
ound:#D9D9D9;padding:0in 0in 0in 0in;height:3.75pt">
</td>
<td width=3D"8%" valign=3D"top" style=3D"width:8.82%;border-top:none;border=
-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowte=
xt 1.0pt;background:#D9D9D9;padding:0in 0in 0in 0in;height:3.75pt">
</td>
</tr>
</tbody>
</table>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Kind regards,<o:p></o:p>
Zarghona Aryoubi
| Accountability Assistant
<o:p></o:p>
Afghanistan |
Save the Children<o:p></o:p></p=
>
Phone:+93(0)728972097<o:p></o:p>
Email:Zarghona.aryoubi@savethechildr=
en.org<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
</body>
</html>

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